Subject: Ticket Assigned - Conversation with Reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 15:14:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reem Reem                    Hello           07:04 PM, 07th Mar                     Reem                    I ordered something from centerpoint and chose to collect it by myself from the nearest branch           07:05 PM, 07th Mar                     Reem                    I selected city center deira but it mistakenly sent to city center ajman           07:05 PM, 07th Mar                     Reem                    What should i do now?           07:05 PM, 07th Mar                     Reem                    Can you please help me with this issue           07:06 PM, 07th Mar                     Reem                    I won’t be able to go to ajman           07:06 PM, 07th Mar                     Reem                    And I’ve already paid for that order           07:06 PM, 07th Mar                     Reem                             07:06 PM, 07th Mar                   Mohammad                   Good Evening Reem, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:07 PM, 07th Mar                   Mohammad                   Kindly allow me a moment to check the details for you.           07:07 PM, 07th Mar                     Reem                    Okay thank you so much           07:07 PM, 07th Mar                   Mohammad                   Thank you for your patience.           07:08 PM, 07th Mar                   Mohammad                   We have placed your order for the location City Centre Ajman and we are sorry to inform you that as per our policy we won't be able to change your delivery location once the order has been placed successfully.           07:09 PM, 07th Mar                   Mohammad                   As per the order status it is ready for collection at the same store.           07:09 PM, 07th Mar                     Reem                    Can i cancel my order now?           07:09 PM, 07th Mar                     Reem                    Because it’s impossible for me to go to ajman           07:09 PM, 07th Mar                   Mohammad                   Kindly note that we are not able to cancel the order at our end.           07:10 PM, 07th Mar                   Mohammad                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           07:10 PM, 07th Mar                     Reem                    So i can get my amount back after a certain period. Right?           07:11 PM, 07th Mar                     Reem                    If I won’t collect it           07:11 PM, 07th Mar                   Mohammad                   Once the order will be cancelled, you will get the amount in 7-14 days.           07:11 PM, 07th Mar                     Reem                    Okay thank you so much for your time           07:12 PM, 07th Mar                   Mohammad                   Is there anything else I can assist you with?           07:12 PM, 07th Mar                     Reem                    I order it again on my nearest branch           07:12 PM, 07th Mar                   Mohammad                   Yes you can order it again for the nearest branch.           07:12 PM, 07th Mar                     Reem                    And I’ll wait for my amount to be reversed           07:12 PM, 07th Mar                     Reem                    Thank you so much for your assistance           07:13 PM, 07th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:13 PM, 07th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5807560