Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 08:14:34 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Still not received refund </div>
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<div>On Tue, 7 Mar 2023 at 07:19 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5788516</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr"><div dir="ltr">Hi Mohamed,<br><br>Thank you for getting in touch with Babyshop.<br><br>We sincerely apologize for the inconvenience caused and really sorry if we’ve taken longer than usual to get back to you.<br><br>Please note, as per the return tracking ID : RP022723002063 under the order id 9416173151, we can see that your items has been collected from you on 03/03/23.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund. <br><br>Once the refund of amount AED 31.68 will be done, it may take upto 7-14 days to reflect in your bank account.<br><br>Thank you for your understanding and cooperation with us.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Babyshop </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5788516