Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 17:24:18 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi I'm waiting my shoes &#128095; return bcz not my size </div>
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<div>On Fri, Feb 24, 2023, 6:20 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5742698</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Samir,<br><br>Thank you for getting in touch with us.<br><br>We see that you want to return the shoe which you ordered from our website due to the sizing issue. <br><br>We would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br><br>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</div>
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<div dir="ltr">If you wish us to create the return request on behalf of you, kindly share with us the name of the item along with the order and we will do the needful for you.<br><br>We thank you for your understanding and cooperation. <br><br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742698