Subject: Ticket Assigned - Conversation with Kia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 16:26:09 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kia Kia                    May I have a refund of the order please           08:03 PM, 06th Mar                     Kia                             08:03 PM, 06th Mar                     Kia                             08:04 PM, 06th Mar                     Kia                    I will not be waiting one more day for this order.           08:04 PM, 06th Mar                     Kia                    Cancel and refund           08:04 PM, 06th Mar                   Mohammad                   Good Evening Kia, Thank you for contacting us, This is Khalid, How may I assist you today?           08:06 PM, 06th Mar                   Mohammad                   Thank you for sharing the order id.           08:07 PM, 06th Mar                     Kia                    Above mentioned           08:07 PM, 06th Mar                     Kia                    Cancel and refund. This waiting since Thursday is ridiculous and unacceptable           08:08 PM, 06th Mar                   Mohammad                   We are sorry to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           08:08 PM, 06th Mar                     Kia                    Listen this order has been with the courier since Thursday           08:08 PM, 06th Mar                     Kia                    This is poor poor delivery service           08:09 PM, 06th Mar                     Kia                    I want a refund I don’t need these products again. I am sick of this waiting game           08:09 PM, 06th Mar                     Kia                    I must pay for something that I am clearly never going to receive??           08:10 PM, 06th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           08:11 PM, 06th Mar                     Kia                    Honestly I am tired of the apologies           08:11 PM, 06th Mar                     Kia                    It’s not helping           08:11 PM, 06th Mar                   Mohammad                   Please note that we have already escalated this issue to our courier team and they are closely working on this to fix it for you.           08:12 PM, 06th Mar                     Kia                    Still not helping. I have been told this every day since last Friday           08:13 PM, 06th Mar                     Kia                    I need a refund           08:14 PM, 06th Mar                     Kia                    U guys can request that they return the products to Lifestyle but I want to cancel this unacceptable order           08:14 PM, 06th Mar                   Mohammad                   Kindly note that if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           08:15 PM, 06th Mar                     Kia                    These people are not going to call and haven’t even once           08:16 PM, 06th Mar                     Kia                    I need to speak to a manager           08:16 PM, 06th Mar                     Kia                    Please forward my number to the manager so that he can call me           08:16 PM, 06th Mar                     Kia                    This is ridiculous           08:17 PM, 06th Mar                     Kia                    I could have ordered from Namshi or Sephora           08:17 PM, 06th Mar                     Kia                    How is it my job to do lifestyles work. These courier guys aren’t and haven’t called. So if they don’t call I just lose my money??           08:19 PM, 06th Mar                   Mohammad                   As per your request we will arrange a call back for you.           08:19 PM, 06th Mar                   Mohammad                   Kindly share with us your contact number.           08:19 PM, 06th Mar                     Kia                    0567521269           08:20 PM, 06th Mar                   Mohammad                   Thank you for sharing the contact number.           08:21 PM, 06th Mar                   Mohammad                   We will forward the same to arrange the callback.           08:21 PM, 06th Mar                   Mohammad                   We request you to kindly allow us some time so that we can arrange the callback.           08:21 PM, 06th Mar                     Kia                    I need a time frame           08:22 PM, 06th Mar                   Mohammad                   You will get the call within 24 hours.           08:22 PM, 06th Mar                   Mohammad                   Is there anything else I can assist you with?           08:23 PM, 06th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:25 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5801770