Subject: Ticket Assigned - Conversation with S?
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 14:26:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with S? S?                    Hi           06:05 PM, 21st Feb                     S?                             06:06 PM, 21st Feb                     S?                    I did an order           06:06 PM, 21st Feb                     S?                    But I received message that they cancel my order           06:06 PM, 21st Feb                     S?                    But the money detected           06:06 PM, 21st Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?           06:08 PM, 21st Feb                     S?                    Did my order canceled ?           06:09 PM, 21st Feb                   Mohammad                   Thank you for sharing the order id.           06:10 PM, 21st Feb                   Mohammad                   Kindly allow me
  a moment to check the details for you.           06:10 PM, 21st Feb                     S?                    Ok           06:10 PM, 21st Feb                   Mohammad                   Thank you for your patience.           06:11 PM, 21st Feb                   Mohammad                   We have checked the order id 8415655405 and it is placed successfullly.           06:12 PM, 21st Feb                     S?                             06:12 PM, 21st Feb                   Mohammad                   Thank you for your patience.           06:16 PM, 21st Feb                   Mohammad                   We'd like to confirm you that order 8415655398 has not been placed successfully as the payment from your credit card used has been unsuccessful.           06:17 PM, 21st Feb                   Mohammad                   Please note that the transaction has only been authorized and not captured.           06:19 PM, 21st Feb                   Mohammad                   An authorized tran
 saction means that the transaction amount has been blocked by the card issuing bank.           06:19 PM, 21st Feb                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:19 PM, 21st Feb                     S?                             06:20 PM, 21st Feb                     S?                    But it still not back           06:20 PM, 21st Feb                     S?                    And the amount detected already           06:20 PM, 21st Feb                   Mohammad                   We request you to kindly coordinate with your bank once and if the amount not reflected back even after confirming from the bank you can contact us again.           06:22 PM, 21st Feb                   Mohammad                   Is there anything else I can assist you with?           06:24 PM, 21st Feb                     S?                    I will contrxt f
 irst the bank thank you           06:24 PM, 21st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:25 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5739716