Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 12:50:18 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:25 PM, 21st Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Home Centre, This is Khalid, How may I assist you today?           04:31 PM, 21st Feb                     User                    I want to return a mattress I received yesterday           04:32 PM, 21st Feb                     User                    I didn’t use it , but i opened the packaging is that okay?           04:33 PM, 21st Feb                   Mohammad                   Could you please share with us the order id for the same.           04:35 PM, 21st Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           04:39 PM, 21st Feb                     User                    Yes wait           04:39 PM, 21st Feb                     User                             04:40 PM, 21st Feb                   Mohammad                   Thank you for sharing the order id.           04:43 PM, 21st Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:43 PM, 21st Feb                     User                    Ok           04:45 PM, 21st Feb                   Mohammad                   We have checked and found that the mattress Comfort Dream Spring Queen Mattress - 160x200 cm you want to return comes under the non returnable items.           04:46 PM, 21st Feb                   Mohammad                   Hence we are not able to take it back.           04:46 PM, 21st Feb                     User                    Ok thank you           04:46 PM, 21st Feb                   Mohammad                   Is there anything else I can assist you with?           04:47 PM, 21st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           04:49 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5739242