Subject: Ticket Assigned - Conversation with Abou Ramsey
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 12:48:26 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abou Ramsey Abou Ramsey                    Hi           04:27 PM, 21st Feb                     Abou Ramsey                             04:28 PM, 21st Feb                     Abou Ramsey                    Can you please provide an update on our order           04:28 PM, 21st Feb                     Abou Ramsey                    It was supposed to be delivered this morning           04:28 PM, 21st Feb                     Abou Ramsey                    Until now we didn’t receive it           04:28 PM, 21st Feb                   Mohammad                   Good Evening Abou, Thank you for contacting Babyshop, This is Khalid, How may I assist you today?           04:31 PM, 21st Feb                     Abou Ramsey                    Hi Khalid           04:31 PM, 21st Feb                     Abou Ramsey                    Can you please provide an update on our order           04:32 PM, 21st Feb                     Abou Ramsey                    It was supposed to be delivered this morning           04:32 PM, 21st Feb                     Abou Ramsey                    Until now we didn’t receive it           04:32 PM, 21st Feb                     Abou Ramsey                             04:32 PM, 21st Feb                   Mohammad                   Thank you for sharing the order id.           04:33 PM, 21st Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:33 PM, 21st Feb                     Abou Ramsey                    Sure           04:33 PM, 21st Feb                   Mohammad                   Thank you for your patience.           04:37 PM, 21st Feb                   Mohammad                   We have checked and found the expected date of delivery of your order was today.           04:38 PM, 21st Feb                   Mohammad                   But it is not delivered to you till now.           04:38 PM, 21st Feb                   Mohammad                   We will have to check the same with our courier team.           04:38 PM, 21st Feb                     Abou Ramsey                    Ok please as this is urgent           04:38 PM, 21st Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:38 PM, 21st Feb                     Abou Ramsey                    We were in the store yesteday and promised that it will be delivered today           04:39 PM, 21st Feb                     Abou Ramsey                    We don’t have any crib at the moment           04:39 PM, 21st Feb                     Abou Ramsey                    The day is reaching its end           04:39 PM, 21st Feb                     Abou Ramsey                    I want to make sure it will get delivered today as promised           04:39 PM, 21st Feb                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           04:40 PM, 21st Feb                     Abou Ramsey                    It says 21 Feb which is today           04:41 PM, 21st Feb                     Abou Ramsey                    So I would expect the same to be delivered today please           04:41 PM, 21st Feb                   Mohammad                   Yes it was scheduled for today.           04:41 PM, 21st Feb                     Abou Ramsey                    By when can you confirm please           04:41 PM, 21st Feb                   Mohammad                   We will update you via the email id [email-masked]           04:41 PM, 21st Feb                     Abou Ramsey                    Appreciate to receive a call within the next 15 mins           04:42 PM, 21st Feb                     Abou Ramsey                    That’s the preferred method of communication           04:42 PM, 21st Feb                   Mohammad                   Kindly note that you can contact us on this number : 22297467           04:44 PM, 21st Feb                   Mohammad                   *800-22297467           04:45 PM, 21st Feb                     Abou Ramsey                    What’s the next steps?           04:46 PM, 21st Feb                   Mohammad                   We will escalate your issue to the concerned team to check the delivery information and will update you via the email           04:46 PM, 21st Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you           04:47 PM, 21st Feb                     Abou Ramsey                    Thank you           04:47 PM, 21st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           04:47 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5739234