Subject: Ticket Assigned - Conversation with Ummarah
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 12:41:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ummarah Ummarah                    Hi           04:11 PM, 21st Feb                   Mohammad                   Good Evening Ummarah, Thank you for contacting Max, This is Khalid, How may I assist you today?           04:17 PM, 21st Feb                     Ummarah                    Khalid hi           04:18 PM, 21st Feb                     Ummarah                    I want to know about my money back issuse           04:19 PM, 21st Feb                     Ummarah                    Which I was claiming I retired but you guys said that courrier man didn’t give you that dress           04:19 PM, 21st Feb                     Ummarah                    I simply want to know are you guys returning the amount or I think I lost the give           04:20 PM, 21st Feb                     Ummarah                    I don’t like begging again n again           04:20 PM, 21st Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           04:20 PM, 21st Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:21 PM, 21st Feb                   Mohammad                   Could you please confirm us if you are concerning about the order number : 9413309956?           04:23 PM, 21st Feb                     Ummarah                    One min           04:23 PM, 21st Feb                     Ummarah                    No           04:23 PM, 21st Feb                     Ummarah                    This order amount I get it           04:23 PM, 21st Feb                     Ummarah                    Another one           04:23 PM, 21st Feb                     Ummarah                    Which I in your record I didn’t give           04:24 PM, 21st Feb                     Ummarah                    But I returned both dress one dress amount I received and one I don’t as per your record courrier man give only shirt but In real I give two shirts to the courrier man           04:25 PM, 21st Feb                   Mohammad                   Is this the order 9412597877?           04:25 PM, 21st Feb                     Ummarah                    Wait           04:25 PM, 21st Feb                     Ummarah                    Yesss           04:26 PM, 21st Feb                   Mohammad                   As per the tracking id it is not picked up from you?           04:26 PM, 21st Feb                   Mohammad                   Kindly confirm us the same.           04:26 PM, 21st Feb                     Ummarah                    That the point           04:28 PM, 21st Feb                     Ummarah                    I give this one also           04:28 PM, 21st Feb                     Ummarah                    To the courrier man           04:28 PM, 21st Feb                     Ummarah                    But I don’t know what happened           04:28 PM, 21st Feb                     Ummarah                    What should I give you a wrong information           04:28 PM, 21st Feb                   Mohammad                   Could you please share with us the return tracking id under which you return the item?           04:28 PM, 21st Feb                     Ummarah                    You can check my history I m your regular costumer           04:29 PM, 21st Feb                     Ummarah                    From where I share ?           04:29 PM, 21st Feb                     Ummarah                    How can I !           04:29 PM, 21st Feb                     Ummarah                    ?           04:29 PM, 21st Feb                     Ummarah                    It’s where           04:29 PM, 21st Feb                     Ummarah                    ?           04:29 PM, 21st Feb                   Mohammad                   At the time of returning the product the delivery man should have provided you the tracking id.           04:29 PM, 21st Feb                     Ummarah                    He simply picked up the dresses and nothing else           04:31 PM, 21st Feb                     Ummarah                    Like always I retired the dress           04:31 PM, 21st Feb                     Ummarah                    Mean while I will not get my amount ?           04:31 PM, 21st Feb                   Mohammad                   Kindly allow me a moment to do the needful for you.           04:32 PM, 21st Feb                     Ummarah                    Okay           04:36 PM, 21st Feb                   Mohammad                   Thank you for your patience.           04:36 PM, 21st Feb                     Ummarah                    Thank you so much khakis           04:36 PM, 21st Feb                   Mohammad                   We would like to inform you that we have refunded your amount against the same order id.           04:36 PM, 21st Feb                     Ummarah                    But you are giving me wrong amount?           04:36 PM, 21st Feb                     Ummarah                    It’s wrong           04:36 PM, 21st Feb                     Ummarah                    You are giving me wrong amount           04:36 PM, 21st Feb                     Ummarah                    It must be 47 ?           04:37 PM, 21st Feb                     Ummarah                    Or 52?           04:37 PM, 21st Feb                   Mohammad                   It is the correct amount which we have refunded you.           04:39 PM, 21st Feb                     Ummarah                    Thank you so very much khalid           04:39 PM, 21st Feb                     Ummarah                    Thanks a lot           04:40 PM, 21st Feb                   Mohammad                   Is there anything else I can assist you with?           04:40 PM, 21st Feb                     Ummarah                    No thanks           04:40 PM, 21st Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:40 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5739197