Subject: New Reply Received - Complaint - Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 10:11:59 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Complaint - Sorry, we had to cancel part of your order.   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Sir, </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Pls find my reply in Blue and advise. </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
thanks</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Imran</div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 1:55 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5737859] - Complaint - Sorry, we had to cancel part of your order.
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Imran,<br>
<br>
</div>
<div dir="ltr">Thank you for getting in touch with us.<br>
<br>
We apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr" class="elementToProof">We would like to inform you that the refund under the order id 9413283059, have been made partially. It means that the refund amount of ​AED37.39 have been credited to your credit card -
<span style="color: rgb(12, 100, 192)"><b>No msg from Card till date !!!</b></span> and the amount of  AED 2.6885 was refunded to your My credit wallet.
<span style="color: rgb(12, 100, 192)"><b>Yes, i think this is in the form of Shukran ! </b></span>
</div>
<div dir="ltr">
<span style="color: rgb(12, 100, 192)"><b>​</b></span><br>
</div>
<div dir="ltr">We checked and found that you have used the amount of AED 2.6885 from My Credit wallet in your next order 9414807555 which you placed on Feb 15.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We hope this helps to understand the concern.</div>
<div dir="ltr"> <br>
Feel free to get in touch with us for further assistance.</div>
<div dir="ltr">​<br>
</div>
</div>
<div dir="ltr">
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5737859