Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 08:27:03 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello,</div>
<div dir="auto">Understood about the 14 days return policy but what about the quality of the product.</div>
<div dir="auto">Shouldn’t the product last for over 5 days use??</div>
<div dir="auto">Any possibility of raising concern about the substandard quality of the product which has wasted my money.</div>
<div dir="auto">Regards</div>
<div dir="auto">ChetanT </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 21 Feb 2023 at 12:20 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5733186</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5733186<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Chetan,<br><br>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We see that you want to refund/exchange your Lee Cooper Men's Textured Low Ankle Sneakers with Lace-Up Closure which you ordered from our website in November 2022. <br><br>As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on Nov 20, 2022, so we won't be able to initiate a return request here. <br><br>For any further information on return, please visit the below link: <br><a href="https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#" rel="noreferrer" target="_blank">https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898#</a><br><br>We thank you for your understanding and cooperation.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733186