Subject: Ticket Assigned - Conversation with cristhel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:44:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cristhel cristhel                    Good afternoon           05:12 PM, 20th Feb                     cristhel                    I wanted to follow up my order ; 9415439482, its our for delivery since 11 am. What time is it exactly gonna come?           05:13 PM, 20th Feb                     cristhel                    No           05:14 PM, 20th Feb                   Mohammad                   Good Evening Cristhel, Thank you for contacting us, This is Khalid, How may I assist you today?           05:19 PM, 20th Feb                     cristhel                    I wanted to follow up my order ; 9415439482, its our for delivery since 11 am. What time is it exactly gonna come? Can i have the mobile number of the courier if possible?           05:20 PM, 20th Feb                     cristhel                    Cos im planning to refund it.           05:20 PM
 , 20th Feb                   Mohammad                   Thank you for sharing the order id.           05:21 PM, 20th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           05:21 PM, 20th Feb                     cristhel                    Its shift at 11am, until not its still out of delivery           05:25 PM, 20th Feb                   Mohammad                   As per the tracking details your order is out for delivery.           05:26 PM, 20th Feb                   Mohammad                   And soon you will receive the call from the driver to arrange the time for delivery.           05:26 PM, 20th Feb                     cristhel                    Its been out since 11           05:27 PM, 20th Feb                     cristhel                    I have flight later, can you provide or call the courier           05:27 PM, 20th Feb                     cristhel                    Or i will just cancel it. As its taking f
 orever           05:28 PM, 20th Feb                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           05:29 PM, 20th Feb                     cristhel                    ??           05:30 PM, 20th Feb                     cristhel                    Am i able to cancel it?           05:31 PM, 20th Feb                     cristhel                    And get refund           05:32 PM, 20th Feb                   Mohammad                   Could you please confirm us at what time do you have flight?           05:32 PM, 20th Feb                     cristhel                    I have flight at 9:05 pm, so atleast 3 to 2 hours i need to be in the airport           05:33 PM, 20th Feb                   Mohammad                   Kindly note that if you do not receive your order before your flight schedule then you can cancel the order if you receive the call from the driver.           05:
 34 PM, 20th Feb                     cristhel                    And refund?           05:34 PM, 20th Feb                   Mohammad                   As we are not able to cancel the order, cause it is already with the courier.           05:34 PM, 20th Feb                     cristhel                    And the refund? Am i able to get it?           05:35 PM, 20th Feb                   Mohammad                   The refund will be processed on to your original mode of payment once the order will reach at our warehouse after cancellation.           05:36 PM, 20th Feb                   Mohammad                   But note that your order will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           05:37 PM, 20th Feb                   Mohammad                   Once the refund will be done, it may take upto 7-14 days to reflect in your bank account.           
 05:37 PM, 20th Feb                   Mohammad                   Is there anything else I can assist you with?           05:38 PM, 20th Feb                     cristhel                    Then you should not mention to arrive today, if it will take that long.           05:40 PM, 20th Feb                   Mohammad                   We would like to inform you that our delivery partner delivers the order till 10PM.           05:40 PM, 20th Feb                     cristhel                    No thanks           05:41 PM, 20th Feb                   Mohammad                   And they have to deliver multiple orders in a day           05:41 PM, 20th Feb                   Mohammad                   This is the reason that it takes time.           05:42 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:43 PM, 20th Feb                                          View conversati
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