Subject: Ticket Assigned - Conversation with Kavya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:36:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kavya Kavya                    Hi           05:12 PM, 20th Feb                   Mohammad                   Good Evening Kavya, Thank you for contacting us, This is Khalid, How may I assist you today?           05:19 PM, 20th Feb                     Kavya                    I have been following up since 2 weeks for me return to get collected           05:19 PM, 20th Feb                     Kavya                    There was a courier person who called once but I was unavailable           05:20 PM, 20th Feb                     Kavya                    And after that nobody has come to collect it again           05:20 PM, 20th Feb                     Kavya                    I’ve already raised my request twice and I only get a response saying it will be collected soon           05:20 PM, 20th Feb                   Mohammad                   Could you please confirm us if you are concerning about the order id 9412143077?           05:22 PM, 20th Feb                     Kavya                    Yes           05:23 PM, 20th Feb                   Mohammad                   Thank you for the confirmation.           05:24 PM, 20th Feb                   Mohammad                   We have checked and found that your query is already submitted to the courier team to collect your item.           05:25 PM, 20th Feb                   Mohammad                   We request you to kindly allow us some more time so that we can do the needful for you.           05:25 PM, 20th Feb                     Kavya                    Ok but no one has come yet           05:26 PM, 20th Feb                   Mohammad                   We are really sorry for this delay.           05:28 PM, 20th Feb                   Mohammad                   But will again follow up with the courier team to collect your item as earliest as possible.           05:29 PM, 20th Feb                     Kavya                    Can you give me the contact of the courier           05:29 PM, 20th Feb                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.           05:30 PM, 20th Feb                     Kavya                    Ok           05:30 PM, 20th Feb                   Mohammad                   Kindly note that we will follow up with the courier team to collect your item as earliest as possible.           05:32 PM, 20th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           05:32 PM, 20th Feb                     Kavya                    Ok           05:33 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:35 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735325