Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:21:04 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div dir="auto">
<div class="elementToProof" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255); height:auto">
<span class="ContentPasted0" style="font-size:12pt; margin:0px">Dear Sir/Madam;</span>
</div>
<div class="elementToProof" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255); height:auto">
<span class="ContentPasted0" style="font-size:12pt; margin:0px"><br>
</span>
</div>
<div class="elementToProof" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255); height:auto">
<span class="ContentPasted0" style="font-size:12pt; margin:0px">Thanks for your email and I wish to have a reply really soon, as I am waiting for the 2 missing items since 2 days now and no one has updated me with any thing. I wish I can get them </span>
</div>
<div class="elementToProof" style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; background-color:rgb(255,255,255)">
<div style="font-size:12pt; margin:0px">
<br class="ContentPasted0">
</div>
<div class="ContentPasted0" style="font-size:12pt; margin:0px">regards with my order below, kindly note that I haven't receive the 2 pants till now were it was supposed to be delivered yesterday
<a rel="noreferrer">19-02-2023</a>, and as per your call center <a rel="noreferrer">today</a> I tried to reach them twice, they don't know where are the items and they say that it's still in the warehouse not with courier, is this right? I was expected to receive my items and till now I have
 no idea where are they? </div>
<div style="font-size:12pt; margin:0px">
<br class="ContentPasted0">
</div>
<div class="ContentPasted0" style="font-size:12pt; margin:0px">I NEED MY ITEMS ASAP PLEASE...</div>
<div style="font-size:12pt; margin:0px">
<br class="ContentPasted0">
</div>
<div style="font-size:12pt; margin:0px">
<table width="100%" align="center" style="font-size:14px; font-family:Helvetica,Arial,sans-serif; color:rgb(36,36,36); border-spacing:0px; max-width:620px; margin:0px auto">
<tbody>
<tr>
<td width="28%">
<table style="max-width:620px; margin:0px auto">
<tbody>
<tr>
<td width="60" align="left"><img src="https://media.maxfashion.com/i/max/Max816NOOSBKJBLUEDARK-816NOOSBKJ-MXSP18290318-2_01-2100.jpg?v=2&amp;fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" class="ContentPasted0" id="HEV1676899188080" style="margin:0px; vertical-align:top; width:60px; height:60px"></td>
<td width="60" align="right"><img src="https://media.maxfashion.com/i/max/Max816NOOSBKJGREYMEDIUM-816NOOSBKJ-MXSP18290318-1_01-2100.jpg?v=3&amp;fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" class="ContentPasted0" id="HEV1676899188083" style="margin:0px; vertical-align:top; width:60px; height:60px"></td>
</tr>
</tbody>
</table>
</td>
<td class="ContentPasted0" width="40%" align="left" style="color:rgb(61,70,72); padding:0px 0px 0px 15px">
<span class="ContentPasted0" style="font-weight:600; margin:0px">MAX</span><br class="ContentPasted0">
Buy 2 For 50<br class="ContentPasted0">
<span class="ContentPasted0" style="font-size:13px; margin:0px; color:rgb(132,132,132)">Multiple quantities</span>
</td>
<td class="ContentPasted0" width="30%" align="right" style="color:rgb(61,70,72); font-weight:600; padding:0px 10px 0px 0px">
<span class="ContentPasted0" style="margin:0px; color:rgb(132,132,132); text-decoration-line:line-through">AED 60</span><br class="ContentPasted0">
AED 50</td>
</tr>
</tbody>
</table>
<br class="ContentPasted0">
<ul style='color:rgb(61,70,77); font-size:0px; font-family:ProximaNova,"Helvetica Neue",Helvetica,Arial,sans-serif; list-style:none; margin:0px; letter-spacing:-4px; box-sizing:border-box'>
<li style="font-size:13px; vertical-align:top; display:inline-block; padding-top:20px; padding-bottom:20px; padding-left:120px; border-width:1px 0px 0px; letter-spacing:0px; min-height:191px; box-sizing:border-box; margin-left:20.191px">
<div style="margin:0px; min-height:auto; min-width:70%; top:20px; box-sizing:border-box; left:0px">
<a rel="noreferrer" href="https://www.maxfashion.com/ae/en/Kids/Boys-%288-16-Years%29/Clothing/Bottoms/Joggers/MAX-Printed-Full-Length-Jog-Pants-with-Drawstring-Waistband/p/159798105" style="margin:0px; color:black; box-sizing:border-box; outline:none!important"><img src="https://media.maxfashion.com/i/max/Max816NOOSBKJBLUEDARK-816NOOSBKJ-MXSP18290318-2_01-2100.jpg?v=2&amp;fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" class="ContentPasted0" alt="Printed Full Length Jog Pants with Drawstring Waistband" id="HEV1676899188085" style="margin:0px; vertical-align:middle; display:block; width:100px; max-width:100px; box-sizing:border-box"></a>
</div>
<div style="margin:0px; padding:0px 0px 0px 20px; min-width:70%; min-height:auto; box-sizing:border-box">
<span class="ContentPasted0" style="font-size:14px; font-weight:700; display:block; width:249.59px; max-width:90%; margin:0px 0px 10px; overflow:hidden; max-height:50px; text-overflow:ellipsis; box-sizing:border-box">Printed Full Length Jog Pants with Drawstring
 Waistband</span>
<div style="margin:0px; box-sizing:border-box">
<dl style="margin:0px; box-sizing:border-box">
<dt class="ContentPasted0" style="color:rgb(114,129,141); margin-top:4px; margin-bottom:2px; float:left; clear:left; box-sizing:border-box">
Colour:</dt>
<dd class="ContentPasted0" style="font-weight:700; margin-top:6.02104px; margin-bottom:3.01104px; margin-left:6.02104px; float:left; box-sizing:border-box">
Blue</dd>
<dt class="ContentPasted0" style="color:rgb(114,129,141); margin-top:4px; margin-bottom:2px; float:left; clear:left; box-sizing:border-box">
Size:</dt>
<dd class="ContentPasted0" style="font-weight:700; margin-top:6.02104px; margin-bottom:3.01104px; margin-left:6.02104px; float:left; box-sizing:border-box">
15-16 yrs</dd>
<dt class="ContentPasted0" style="color:rgb(114,129,141); margin-top:4px; margin-bottom:2px; float:left; clear:left; box-sizing:border-box">
Qty:</dt>
<dd class="ContentPasted0" style="font-weight:700; margin-top:6.02104px; margin-bottom:3.01104px; margin-left:6.02104px; float:left; box-sizing:border-box">
1</dd>
</dl>
<div style="margin:0px; box-sizing:border-box"></div>
</div>
</div>
<div style="margin:0px; padding:0px 0px 0px 20px; color:rgb(114,129,141); text-align:right; top:21px; right:5px; box-sizing:border-box; height:auto">
<span class="ContentPasted0" style="font-size:15px; margin:0px 0px 10px; color:rgb(61,70,77); display:block; box-sizing:border-box">AED 25</span>
</div>
</li>
<span class="ContentPasted0" style="margin:0px"> </span><span class="ContentPasted0"> </span>
<li style="font-size:13px; vertical-align:top; display:inline-block; padding-top:20px; padding-bottom:20px; padding-left:120px; border-width:1px 0px 0px; border-style:solid; border-color:rgb(237,239,241); letter-spacing:0px; min-height:191px; box-sizing:border-box; margin-left:20.191px">
<div style="margin:0px; min-height:auto; min-width:70%; top:20px; box-sizing:border-box; left:0px">
<a rel="noreferrer" href="https://www.maxfashion.com/ae/en/Kids/Boys-%288-16-Years%29/Clothing/Bottoms/Joggers/MAX-Printed-Full-Length-Anti-Pilling-Jog-Pants-with-Drawstring-Waistband/p/159580049" style="margin:0px; color:black; box-sizing:border-box; outline:none!important"><img src="https://media.maxfashion.com/i/max/Max816NOOSBKJGREYMEDIUM-816NOOSBKJ-MXSP18290318-1_01-2100.jpg?v=3&amp;fmt=auto&amp;h=150&amp;w=150&amp;qlt=90&amp;sm=c" class="ContentPasted0" alt="Printed Full Length Anti-Pilling Jog Pants with Drawstring Waistband" id="HEV1676899188088" style="margin:0px; vertical-align:middle; display:block; width:100px; max-width:100px; box-sizing:border-box"></a>
</div>
<div style="margin:0px; padding:0px 0px 0px 20px; min-width:70%; min-height:auto; box-sizing:border-box">
<span class="ContentPasted0" style="font-size:14px; font-weight:700; display:block; width:249.59px; max-width:90%; margin:0px 0px 10px; overflow:hidden; max-height:50px; text-overflow:ellipsis; box-sizing:border-box">Printed Full Length Anti-Pilling Jog Pants
 with Drawstring Waistband</span>
<div style="margin:0px; box-sizing:border-box">
<dl style="margin:0px; box-sizing:border-box">
<dt class="ContentPasted0" style="color:rgb(114,129,141); margin-top:4px; margin-bottom:2px; float:left; clear:left; box-sizing:border-box">
Colour:</dt>
<dd class="ContentPasted0" style="font-weight:700; margin-top:6.02104px; margin-bottom:3.01104px; margin-left:6.02104px; float:left; box-sizing:border-box">
Grey</dd>
<dt class="ContentPasted0" style="color:rgb(114,129,141); margin-top:4px; margin-bottom:2px; float:left; clear:left; box-sizing:border-box">
Size:</dt>
<dd class="ContentPasted0" style="font-weight:700; margin-top:6.02104px; margin-bottom:3.01104px; margin-left:6.02104px; float:left; box-sizing:border-box">
15-16 yrs</dd>
<dt class="ContentPasted0" style="color:rgb(114,129,141); margin-top:4px; margin-bottom:2px; float:left; clear:left; box-sizing:border-box">
Qty:</dt>
<dd class="ContentPasted0" style="font-weight:700; margin-top:6.02104px; margin-bottom:3.01104px; margin-left:6.02104px; float:left; box-sizing:border-box">
1</dd>
</dl>
<div style="margin:0px; box-sizing:border-box"></div>
</div>
</div>
<div style="margin:0px; padding:0px 0px 0px 20px; color:rgb(114,129,141); text-align:right; top:21px; right:5px; box-sizing:border-box; height:auto">
<span class="ContentPasted0" style="font-size:15px; margin:0px 0px 10px; color:rgb(61,70,77); display:block; box-sizing:border-box">AED 25</span>
</div>
</li>
</ul>
</div>
</div>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div dir="auto">
<br>
</div>
<div id="composer_signature" dir="auto">
<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
</div>
<div dir="auto">
<br>
</div>
<div>
<br>
</div>
<div>
<br>
</div>
<div>-------- Original message --------</div>
<div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; 
</div>
<div>Date: 20/02/2023 15:43 (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#5733921] - Re:  Order confirmed! </div>
<div>
<br>
</div>
<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Heba,<br>
<br>
</div>
<div dir="ltr">Thank you for getting in touch with us.<br>
<br>
We sincerely apologize for the inconvenience caused to you.<br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
<div dir="ltr">
<div dir="ltr">
<div>
<br>
</div>
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
<div>
<br>
</div>
<div dir="ltr">We appreciate your patience.</div>
</div>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Max </span>Support
 Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733921