Subject: Ticket Assigned - Conversation with Noor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 13:17:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Noor                    When I will receive the refund or the new luggage that i ordered but received with damage.           05:04 PM, 20th Feb                   Mohammad                   Good Evening Noor, Thank you for contacting us, This is Khalid, How may I assist you today?           05:06 PM, 20th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           05:09 PM, 20th Feb                   Mohammad                   We have checked and found that your item under the return tracking id RP021723001879, have been reached at our warehouse on Feb 19.           05:10 PM, 20th Feb                   Mohammad                   Kindly note that it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           05:10 PM, 20th Feb     
               Mohammad                   Once the refund of amount AED 159 will be done, it may take upto 7-14 days to reflect in your bank account.           05:11 PM, 20th Feb                   Mohammad                   Is there anything else I can assist you with?           05:12 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:17 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5735221