Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 12:40:57 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear support team, </div>
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<div id="yMail_cursorElementTracker_1676896650380">Attached is additional photos for your reference <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId13070" class="inline-image-global inlined-image-cid-026ceaab-e539-4d16-a9e9-9b4e009bb78b" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3vYN366z2kOKfrDNu408cUrw6DRlkqvZARSk66M5FTs" data-id="2044012549643" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId13071" class="inline-image-global inlined-image-cid-16cf4bf4-4ca9-4767-b08e-19f4d290362d" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v-WVaa269wU9670r_gBtgFoATU7yD2fpk9Ez-12gZhI" data-id="2044012549644" style="width:100%;max-width:800px"><br>
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<br><br>and I hope you can see the yellowish color clearly. Thank you. <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Mon, Feb 20, 2023 at 3:28 PM, Fenny Velannyka</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv5313497972"><div>Good afternoon! <div id="yiv5313497972yMail_cursorElementTracker_1676895664769"><br></div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895665217">Thank you for your prompt reply and please find the photos attachment for your reference. </div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895695641"><br></div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895696209">Notes: </div>
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<div id="yiv5313497972yMail_cursorElementTracker_1676895707296">1. If you will replace with the good condition one, kindly deliver it to my office and I will handover the damage<div class="yiv5313497972yahoo-compose-assist-image-card yiv5313497972ymail-android-inline-img-container yiv5313497972ymail-card">
<img id="yiv5313497972ymail_attachmentId13052" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pI3ZZEnr4_ewNxMNG8RhjblIqC7Vav7ovx43fc1k25Q" data-id="2044012549652" style="width:100%;max-width:800px" class="yiv5313497972inline-image-global yiv5313497972inlined-image-cid-c5b33201-0cbf-40de-8c32-bab52d2dc06c"><br>
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<img id="yiv5313497972ymail_attachmentId13053" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.I6Z-0k11kh0oyZwBJcxOKB-zSlJvoxsLdhcr7JSQJK8" data-id="2044012549648" style="width:100%;max-width:800px" class="yiv5313497972inline-image-global yiv5313497972inlined-image-cid-9ddafb74-c697-43a9-9671-18e191477f30"><br>
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<img id="yiv5313497972ymail_attachmentId13054" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LW7HoRDA59NnwNxRAO20FOVfW5uTp-rqaSsiQzPk6_M" data-id="2044012549649" style="width:100%;max-width:800px" class="yiv5313497972inline-image-global yiv5313497972inlined-image-cid-dcde0223-b921-4de5-870f-6eb06e9cc065"><br>
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<img id="yiv5313497972ymail_attachmentId13055" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6ktY35yvYMim3aMwNzGKZFOXWAmOGxA8maNTE-SykjI" data-id="2044012549646" style="width:100%;max-width:800px" class="yiv5313497972inline-image-global yiv5313497972inlined-image-cid-e47af57e-965c-4f6d-b284-8b76632dea73"><br>
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<img id="yiv5313497972ymail_attachmentId13056" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8n2KnsoyaA5XrvMnuo3Rin-RO-o3f9lRSanMeyHZCwo" data-id="2044012549647" style="width:100%;max-width:800px" class="yiv5313497972inline-image-global yiv5313497972inlined-image-cid-f26a5f46-2a94-4ed3-960f-440eae091cf9"><br>
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<img id="yiv5313497972ymail_attachmentId13057" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0OTY0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GUKAzUledX_FamykVfapWnAcEu8IgoHZ9Vh8lT3JMvU" data-id="2044012549645" style="width:100%;max-width:800px" class="yiv5313497972inline-image-global yiv5313497972inlined-image-cid-14e311b7-8888-4837-a28f-3a1bf5fd48bf"><br>
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<br><br><br><br><br><br> one. </div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895764495"><br></div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895765121">2. If you refund, kindly collect the item from my office and I will prefer to have the refund amount as my sukhran balance. </div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895847469"><br></div>
<div id="yiv5313497972yMail_cursorElementTracker_1676895847629">I am looking forward to ur kind understanding, thank you. <br><br><div id="yiv5313497972ymail_android_signature"><a rel="noreferrer" id="yiv5313497972ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div id="yiv5313497972yqt11761" class="yiv5313497972yqt9610979362 yQTDBase"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Mon, Feb 20, 2023 at 1:19 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv5313497972"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Dear Customer,<br><span dir="ltr" class="yiv5313497972">​</span>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">We apologize for the inconvenience caused to you.<br><br>This is clearly not the experience we want our customers to have when they shop with us. <br>​<br>Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not. </div>
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<div dir="ltr">We have now taken your valuable feedback and will share it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.<br>
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<div dir="ltr">We also request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Centrepoint </span>Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733600