Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 12:30:51 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div>Good afternoon! </div>
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<div id="yMail_cursorElementTracker_1676895665217">Thank you for your prompt reply and please find the photos attachment for your reference. </div>
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<div id="yMail_cursorElementTracker_1676895696209">Notes: </div>
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<div id="yMail_cursorElementTracker_1676895707296">1. If you will replace with the good condition one, kindly deliver it to my office and I will handover the damage<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
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<img id="ymail_attachmentId13056" class="inline-image-global inlined-image-cid-f26a5f46-2a94-4ed3-960f-440eae091cf9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0ODg2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.z4mTCi_JY-WYfnbAesRTc8f8pr8C4V-D-w962YdL6WY" data-id="2044012548862" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId13057" class="inline-image-global inlined-image-cid-14e311b7-8888-4837-a28f-3a1bf5fd48bf" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0ODg2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jsl_MyGokmlIqfpjR_wHmH09fEpUJj5Sisghs3PryKo" data-id="2044012548863" style="width:100%;max-width:800px"><br>
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<br><br><br><br><br><br> one. </div>
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<div id="yMail_cursorElementTracker_1676895765121">2. If you refund, kindly collect the item from my office and I will prefer to have the refund amount as my sukhran balance. </div>
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<div id="yMail_cursorElementTracker_1676895847629">I am looking forward to ur kind understanding, thank you. <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 20, 2023 at 1:19 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3224025642"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Dear Customer,<br><span dir="ltr" class="yiv3224025642">​</span>
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<div dir="ltr">
<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">We apologize for the inconvenience caused to you.<br><br>This is clearly not the experience we want our customers to have when they shop with us. <br>​<br>Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not. </div>
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<div dir="ltr">We have now taken your valuable feedback and will share it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.<br>
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<div dir="ltr">We also request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div style="margin-top:0px">Thank You,<br style=""><span style='color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important'>Centrepoint </span>Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733600