Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 10:48:39 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Hi! </div>
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<div>Thanks for the promp response.</div>
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<div>My Shukran account is already associated in my centrepoint account but on Checkout section there is no shukran payment shows as per below screenshot.</div>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId9d772e89-9bae-4c28-a1a1-d3ec6661e30e" class="inline-image-global inlined-image-cid-9d772e89-9bae-4c28-a1a1-d3ec6661e30e" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0MTM5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vPHbIrum8GoqATw1dc-vgIn9hKGVwG8y3X6QQ7jDNk4" data-id="2044012541393" style="width:100%;max-width:800px"><br>
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<br><div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId1f7fea7b-872c-40f4-b4e0-6cce00a83cae" class="inline-image-global inlined-image-cid-1f7fea7b-872c-40f4-b4e0-6cce00a83cae" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjU0MTM5NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VcHQzj53UL8upgf4fOFbPBQrrVBvj_AxrFU7Pw3GCFE" data-id="2044012541394" style="width:100%;max-width:800px"><br>
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<br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Mon, 20 Feb 2023 at 14:11, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6115486289"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Hi Narissa,</font></font></font></font></font></font></div>
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<div dir="ltr"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Thank you for reaching out to us.</font></font></div>
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<br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">To pay with Shukran, you must link your Centrepoint and Shukran accounts.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Here's how to tie them together.</font></font>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">​</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">-You will first need to create a Centrepoint account</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">-If you already have a Centrepoint account, link your Shukran membership to it by clicking 'Thanks' in the 'My Account' menu.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Here's how you can pay using your Shukrans:</font></font>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">​</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">-Log in to your Centrepoint account.</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">-The Checkout indicator on the checkout page will help you determine how many points you can spend.</font></font><br><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">-Move the cursor to choose the amount of savings you want.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Note: Shukran points must have 200 points or more to pay via Shukran.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank you for your cooperation and shopping with us.</font></font>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">​</font></font><br>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">If you are still facing the issue despite having more than 200 points, we request you to kindly share with us the screen recording of the issue if possible or the error screenshot so that we can check and assist you accordingly.</font></font><br><br><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Do not hesitate to contact us if you have any inquiries</font></font></font></font></font></font>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit">Thank You,</font></font><br style=""><span style='color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important'><font style="vertical-align:inherit"><font style="vertical-align:inherit">Centrepoint </font></font></span><font style="vertical-align:inherit"><font style="vertical-align:inherit">Support Team</font></font>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733567