Subject: Ticket Assigned - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 10:24:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request.  hello your delivery man came to pick up the order on friday and saturday when i was out of the city. since yesterday (sunday) i am back im dubai and waiting for him but no one has come. i also called your team to get an answer but they weren’t helpful. please send someone asap so i don’t miss my refund window otherwise this will be on your team. thanks

On 17 Feb 2023, at 1:02 AM, Max Fashion <[email-masked]> wrote:

Here’s what you need to do next.

[Max logo]<https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
Download our apps now
[ios icon]<https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>      [android icon] <https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
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We’ve received your return request.

Hi Sahar Mokhtari, thank you for getting in touch with us. Here’s how your return 1003909831 for order 9414022166 will work.
Our delivery partner will pick up your return in around 2-5 business days.

Order Details

Item

Description

Total Price

[https://media.maxfashion.com/i/max/B22KBOFSDGNB02BLUEDARK-B22KBOFSDGNB02-MXSPR23031022_01-2100.jpg?fmt=auto&h=150&w=150&qlt=90&sm=c]
MAX
Dragon Ball Super Goku Print Hooded Sweatshirt
Color: Blue
Size: 8-9 yrs
Quantity: 2
AED 87.38

Total   AED 87.38
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
1. Box up your return

Please include the invoice, price tags and any warranty information.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
2. Hand over your return

Our delivery partner will pick it up from your doorstep.

[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
3. Receive your refund

This will be issued after we receive your products in our warehouse and conduct a quality check.

Here's how your refund works:

  *   If you’ve paid by cash on delivery, the refund will be credited to your Shukran Pay wallet.
  *   Refunds to your credit card or debit card may take 4-15 business days to process.
  *   Refunds for any Shukrans, gift cards or return vouchers you’ve spent will also be credited to your Shukran Pay wallet.

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