Subject: Note Added - [#5697285] Conversation with Mariyam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 08:57:21 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5697285    Subject:  Conversation with Mariyam   Requester: mariyam    Note Content:   <div class="WordSection1">
<div class="MsoNormal">+<a id="OWAAMB3AE580349CD4B23AA46AB641FA6A5F7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a> can we check the below case.</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, February 19, 2023 8:35 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5697285] - Conversation with Mariyam</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Kindly update us on the following concern.<br>
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Problem Statement: Refund approval<br>
Order Date : Jan 30, 2023<br>
Order ID: 8412679949<br>
Return Tracking ID: RP0204230001174<br>
Item value: KWD 15.10<br>
Item Id and name : 165023194 -- QUIZ Women Pink Plain Ruffled Sleeve Knot Front Midi Dress<br>
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Assistance Required: Refund approval<br>
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Issue Description: As per the customer he/she returned the above mentioned item under the return tracking id : RP0204230001174. We confirmed the same with the warehouse team but according to WH team the item did not reached at warehouse.<br>
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Customer history: Customer is shopping with us since 7/17/21 and has a total of 13 completed orders.<br>
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Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 16 Feb at 3:52 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date : Jan 30, 2023<br>
Order ID: 8412679949<br>
Return Tracking ID: ​​RP0204230001174<br>
Item value: KWD 15.10</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Item Id and name : 165023194 -- QUIZ Women Pink Plain Ruffled Sleeve Knot Front Midi Dress<br>
<br>
Assistance Required: Refund approval<br>
<br>
Issue Description: As per the customer he/she returned the above mentioned item under the return tracking id : RP0204230001174. We confirmed the same with the warehouse team but according to WH team the item did not reached at warehouse.<br>
<br>
Customer history: Customer is shopping with us since 7/17/21 and has a total of 13 completed orders.<br>
<br>
Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
<br>
​Thank you for your help.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5697285:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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