Subject: Ticket Assigned - Conversation with Kaviya
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 08:56:34 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kaviya Kaviya                    Hi My order number is 9415015976 I have returned my dress is there any update on this           12:45 PM, 20th Feb                     Kaviya                    when will I get my refund?           12:45 PM, 20th Feb                   Mohammad                   Good Afternoon Kaviya, Thank you for contacting Max, This is Khalid, How may I assist you today?           12:47 PM, 20th Feb                     Kaviya                    Hi My order number is 9415015976 I have returned my dress is there any update on this           12:50 PM, 20th Feb                     Kaviya                    when will I get my refund?           12:50 PM, 20th Feb                   Mohammad                   Thank you for sharing the order id.           12:51 PM, 20th Feb                   Mohammad                   Kindly allow me a moment to c
 heck the details for you.           12:52 PM, 20th Feb                     Kaviya                    Okk           12:52 PM, 20th Feb                   Mohammad                   We have checked and found that your items has been reached at our warehouse on Feb 19.           12:53 PM, 20th Feb                   Mohammad                   And it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:53 PM, 20th Feb                   Mohammad                   Once the refund of amount AED 30 will be done, it may take upto 7-14 days to reflect in your bank account.           12:53 PM, 20th Feb                     Kaviya                    Okk  Thank you           12:53 PM, 20th Feb                   Mohammad                   Is there anything else I can assist you with?           12:54 PM, 20th Feb                     Kaviya                    No           12:55 PM, 20th Feb                     Kaviya      
               Thank you           12:55 PM, 20th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:55 PM, 20th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5733862