Subject: New Reply Received - Order Delay Complaint - 9414479779
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Feb 2023 05:14:49 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Order Delay Complaint - 9414479779  Ticket comment <div dir="ltr"><div dir="auto">Dear Max Support Team <div dir="auto"><br></div>
<div dir="auto">My order has already been cancelled, and a refund is in the process.</div>
<div dir="auto">However, this is not the resolution I have in mind your team will give.</div>
<div dir="auto">After your customer service gives me false hope saying that my items will be delivered and that there is no problem with the order.</div>
<div dir="auto">And after waiting for 6days, following up everyday, the ending is like this. It's frustrating, I can say, because we need the item from the first place that's why we ordered. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 19 Feb 2023, 1:36 pm Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Jonathan,</div>
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<div dir="ltr">Thank you for sharing the details.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.<br><br>We have forwarded your query regarding the late delivery with the address and contact number to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div dir="ltr">We appreciate your patience.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5725860