Subject: Ticket Assigned - Conversation with Vanthana Sankar
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Feb 2023 10:18:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vanthana Sankar Vanthana Sankar                    Hi           01:54 PM, 19th Feb                   Mohammad                   Good Afternoon Vanthana, Thank you for contacting Max, This is Khalid, How may I assist you today?           01:56 PM, 19th Feb                     Vanthana Sankar                    I was supposed to receive my refund 80 AED in this order no 9414240962 but today morning I have received the messages said that only 60 AED           01:56 PM, 19th Feb                   Mohammad                   Thank you for sharing the details.           01:56 PM, 19th Feb                     Vanthana Sankar                    Where is my another 20 AED in this order no 9414240962           01:56 PM, 19th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:57 PM, 19th Feb                     Vanthana Sankar                    Sure           01:58 PM, 19th Feb                     Vanthana Sankar                    Please go ahead           01:58 PM, 19th Feb                   Mohammad                   Thank you for your patience.           01:59 PM, 19th Feb                   Mohammad                   Could you please confirm us, that how many items you have returned in the order 9414240962?           01:59 PM, 19th Feb                     Vanthana Sankar                    I have returned four items           02:00 PM, 19th Feb                     Vanthana Sankar                    It was supposed to be returned pair only           02:00 PM, 19th Feb                     Vanthana Sankar                    Because it was on promotion           02:00 PM, 19th Feb                   Mohammad                   Thank you for the confirmation.           02:00 PM, 19th Feb                     Vanthana Sankar                             02:01 PM, 19th Feb                     Vanthana Sankar                    In this mistakes happened           02:01 PM, 19th Feb                     Vanthana Sankar                    It was supposed to be 40 not 20           02:01 PM, 19th Feb                     Vanthana Sankar                    Kindly check it           02:02 PM, 19th Feb                   Mohammad                   Have you returned both the Brown and Black.           02:02 PM, 19th Feb                     Vanthana Sankar                    Yes           02:02 PM, 19th Feb                     Vanthana Sankar                    Both the brown in xl sizes           02:02 PM, 19th Feb                     Vanthana Sankar                    And one black in L size           02:02 PM, 19th Feb                     Vanthana Sankar                    And then be beige in L size           02:02 PM, 19th Feb                     Vanthana Sankar                    First return I gave one beige Xl size and one brown in xl size           02:03 PM, 19th Feb                     Vanthana Sankar                    Then next time I gave one brown in xl size and one black in L size           02:03 PM, 19th Feb                   Mohammad                   Thanks you for the clarification.           02:04 PM, 19th Feb                   Mohammad                   Kindly allow me a moment to do the needful for you.           02:04 PM, 19th Feb                     Vanthana Sankar                    Please           02:04 PM, 19th Feb                     Vanthana Sankar                             02:06 PM, 19th Feb                     Vanthana Sankar                             02:07 PM, 19th Feb                     Vanthana Sankar                    These are the references nos which I have returned to max           02:07 PM, 19th Feb                   Mohammad                   Thank you for sharing all the details.           02:08 PM, 19th Feb                   Mohammad                   Kindly note that we are getting some technical error while checking for refund at this moment.           02:08 PM, 19th Feb                   Mohammad                   We will forward this issue to our tech team to get it resolve and issue your refund.           02:09 PM, 19th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:09 PM, 19th Feb                     Vanthana Sankar                    I have already had a word with you costumer care           02:09 PM, 19th Feb                     Vanthana Sankar                    That time also they have send me the same message           02:10 PM, 19th Feb                   Mohammad                   Once the issue will resolve, we will get back to you via the email id [email-masked]           02:10 PM, 19th Feb                     Vanthana Sankar                    But did not rectify my problem           02:10 PM, 19th Feb                     Vanthana Sankar                    Avavum today I came but received the same message           02:10 PM, 19th Feb                     Vanthana Sankar                    Today also I got the same reply           02:11 PM, 19th Feb                     Vanthana Sankar                    Same time only I have returned Centrepoint but received my very fast           02:11 PM, 19th Feb                     Vanthana Sankar                    I did not go behind to them for My refund           02:12 PM, 19th Feb                     Vanthana Sankar                    But this time max shopping made me trouble           02:12 PM, 19th Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           02:13 PM, 19th Feb                     Vanthana Sankar                    Please refund back all my money           02:13 PM, 19th Feb                   Mohammad                   But at this moment we will have to escalate this issue to refund as there is tech issue is occurring.           02:14 PM, 19th Feb                     Vanthana Sankar                    This order no also I have to receive my refund 9414396425           02:15 PM, 19th Feb                   Mohammad                   We will refund your all amount. Kindly allow us some time so that we can do the needful for you.           02:15 PM, 19th Feb                     Vanthana Sankar                    Arround 61.2           02:15 PM, 19th Feb                     Vanthana Sankar                    Ok please do the needful           02:15 PM, 19th Feb                     Vanthana Sankar                    Thank you           02:15 PM, 19th Feb                   Mohammad                   Is there anything else I can assist you with?           02:16 PM, 19th Feb                     Vanthana Sankar                    Please solve these two problems           02:16 PM, 19th Feb                     Vanthana Sankar                    That’s enough for me           02:16 PM, 19th Feb                     Vanthana Sankar                    Nothing more           02:16 PM, 19th Feb                     Vanthana Sankar                    Thank you           02:16 PM, 19th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:17 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5730069