Subject: Ticket Assigned - Conversation with Gainel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 15:44:50 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gainel Gainel                    Hi           07:24 PM, 16th Feb                     Gainel                    I would like to know when my order will be delivered           07:25 PM, 16th Feb                     Gainel                    It says today           07:25 PM, 16th Feb                     Gainel                    But when today?           07:25 PM, 16th Feb                     Gainel                             07:25 PM, 16th Feb                   Mohammad                   Good Evening Gainel, Thank you for contacting us, This is Khalid, How may I assist you today?           07:26 PM, 16th Feb                     Gainel                    Can you see my messages?! ??????           07:27 PM, 16th Feb                   Mohammad                   Thank you for sharing the order id.           07:27 PM, 16th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:27 PM, 16th Feb                     Gainel                    ??           07:27 PM, 16th Feb                   Mohammad                   We regret to inform you that courier services are not operational today. Services will resume from tomorrow. We appreciate your cooperation.           07:29 PM, 16th Feb                     Gainel                    Excuse me           07:29 PM, 16th Feb                     Gainel                    Why no one informed me?           07:29 PM, 16th Feb                     Gainel                    I need it tomorrow early at the morning           07:30 PM, 16th Feb                   Mohammad                   We are really for this unexpected delay.           07:30 PM, 16th Feb                     Gainel                    I ordered only bcoz delivery TODAY           07:30 PM, 16th Feb                     Gainel                    what you really?           07:30 PM, 16th Feb                   Mohammad                   We will escalate your issue to the delivery team to expedite the delivery.           07:30 PM, 16th Feb                   Mohammad                   Really sorry for the delay.           07:30 PM, 16th Feb                     Gainel                    Request it to be delivered first at the morning           07:31 PM, 16th Feb                     Gainel                    Since no one informed           07:31 PM, 16th Feb                     Gainel                    Me           07:31 PM, 16th Feb                     Gainel                    Whole day I was waiting           07:31 PM, 16th Feb                   Mohammad                   We will try to deliver it as earliest as possible.           07:31 PM, 16th Feb                     Gainel                    Not even one message           07:31 PM, 16th Feb                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           07:32 PM, 16th Feb                     Gainel                    You had whole day           07:32 PM, 16th Feb                     Gainel                    What time?           07:32 PM, 16th Feb                     Gainel                    I need it asap           07:32 PM, 16th Feb                     Gainel                    Early at the morning           07:32 PM, 16th Feb                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           07:33 PM, 16th Feb                   Mohammad                   Is there anything else I can assist you with?           07:35 PM, 16th Feb                     Gainel                    Yes           07:35 PM, 16th Feb                     Gainel                    That’s a shame           07:35 PM, 16th Feb                     Gainel                    Since delivery not for free           07:35 PM, 16th Feb                     Gainel                    I payed for it           07:36 PM, 16th Feb                     Gainel                    And I payed to you           07:36 PM, 16th Feb                     Gainel                    Not a delivery company           07:36 PM, 16th Feb                     Gainel                    I don’t care who is going to delivery it           07:36 PM, 16th Feb                     Gainel                    Bcoz order was done on your web site           07:36 PM, 16th Feb                   Mohammad                   We are truly sorry for this delay, but due to some reasons the delivery was not operational today.           07:37 PM, 16th Feb                     Gainel                    Why? Why no one informed?           07:37 PM, 16th Feb                     Gainel                    Since it’s your fault make sure I’ll get it at the morning before 10           07:38 PM, 16th Feb                     Gainel                    I don’t know how           07:39 PM, 16th Feb                     Gainel                    I don’t really care           07:39 PM, 16th Feb                     Gainel                    It was payed delivery           07:39 PM, 16th Feb                   Mohammad                   We can understand your disappointment here. We request you to kindly allow us some time so that we can do the needful for you.           07:39 PM, 16th Feb                     Gainel                    Then update me on needful actions you are going to do           07:40 PM, 16th Feb                   Mohammad                   We are going to escalate this to the delivery team to expedite the delivery.           07:41 PM, 16th Feb                     Gainel                    Then follow up with delivery company           07:42 PM, 16th Feb                     Gainel                    At the morning as well           07:42 PM, 16th Feb                   Mohammad                   And will update via the email : [email-masked]           07:42 PM, 16th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:44 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5720812