Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 14:25:10 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Me confirm my order</div>
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<div>On Thu, 16 Feb 2023, 5:20 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5704066</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5704066<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Redwan,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that we do not offer the exchange on any product, you can only return and get the refund for the same.</div>
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<div dir="ltr">Regarding the return of your item, we have checked and found we have processed the refund of amount BHD 8.5 in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account with your registered email address<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br>If you are not able to view the refund in your My Credit wallet, kindly share with us the screenshot of the My Credit wallet section and we will do the needful for you.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team</div></div>
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Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044012248432'>Screenshot_20230216_172407_Splash.jpg</a><br />2. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044012248433'>Screenshot_20230216_172416_Splash.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704066