Subject: Note Added - [#5603919] Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 13:29:33 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603919    Subject:  Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198   Requester: Engr. Maryam Al-Yousef    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMA406FAC59F15449581B8DB4FA2360965" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Guess this mail is missed. Please take it back on priority &amp; replace with new piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ideally this mail should have been addressed to WH because item was delivered as damage. WH should have taken the action &amp; replaced.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Mohammad Shababe Quamar &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 16 February 2023 5:15 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</span>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAMBDDCE6C37C63471D92EA25451F3D9EFB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Reminder</span></div>
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<div class="MsoNormal"><b><span lang="EN-US">Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span lang="EN-US"> <img width="144" height="63" style="width:1.5in;height:.6583in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjI0MjAzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.20XwFNLn5_HNJLa4I8jxBpriX6NSZq95BK9xuFn7pzI" data-id="2044012242038" alt="Shape

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<div class="MsoNormal"><b><span lang="EN-US">Shababe Quamar</span></b></div>
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<div class="MsoNormal"><span lang="EN-US">+971 4 517 4278</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, February 8, 2023 3:29 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMC63A74AB19174D95AA29FB06C808A4E8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Customer is chasing, please close this case.
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<div class="MsoNormal"><b><span lang="EN-US">Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span lang="EN-US">Shababe Quamar</span></b></div>
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<div class="MsoNormal"><span lang="EN-US">+971 4 517 4278</span></div>
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<div class="MsoNormal"><span lang="EN-US">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 31, 2023 12:00 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM4DC59A5A496F43AC9D2B39663921197C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Please help to close this case.
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<div class="MsoNormal"><b><span lang="EN-US">Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><b><span lang="EN-US">Shababe Quamar</span></b></div>
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<div class="MsoNormal"><span lang="EN-US">+971 4 517 4278</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 27, 2023 4:17 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>On Mon, 23 Jan at 8:12 AM
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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Problem Statement: ELECTRONIC DAMAGED ITEM<br>
Order Date : Jan 17, 2023<br>
Order ID: 8410919198<br>
Item ID: 159925348<br>
Assistance Required: Damaged Item received<br>
Issue Description: Customer emailed us informing that he/she received the item on 1/18/23 but the item which they received is damaged, customer also provided us the picture of damaged item.<br>
Now customer is asking for return and refund/ exchange the item. So we request you to your approval if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 19 Jan at 6:43 AM
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement: ELECTRONIC DAMAGED ITEM</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : Jan 17, 2023</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 8410919198</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Item ID: 159925348</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance Required: Damaged Item received</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: Customer emailed us informing that he/she received the item on 1/18/23 but the item which they received is damaged, customer also provided
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Now customer is asking for return and refund/ exchange the item. So we request you to your approval if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 18 Jan at 9:47 PM
<span class="separator">, Engr. Maryam Al-Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:inherit">يرجى اتخاذ اللازم لاستبدال الجهاز حيث وصلني بالشكل الموضح بالصور. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:inherit">يرجى ايضا العلم بانني قمت بشراء فرشاة كبيره لتنظيف رضاعات الاطفال و تم تزويدي بفرش صغيره. يرجى اتخاذ الازم لاسترجاعها او استبدالها</span></div>
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<b><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'>From:</span></b><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'> Engr. Maryam Al-Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 28, 2022 8:45 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> </span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:black'>طلب</span><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'>
</span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:black'>استبدال</span><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'>
</span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:black'>او</span><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'>
</span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:black'>ارجاع</span><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'>
</span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:black'>طلب</span><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'>
</span><span lang="EN-US" style='font-family:"Times New Roman",serif;color:black'>تالف</span><span lang="EN-US" style='font-family:"-apple-system",serif;color:black'> - order No:
<a href="tel:8175578254" rel="noreferrer">8175578254</a></span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'> </span></div>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>اتخاذ</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>اللازم</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>لاستبدال</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>القطعة</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>المعيوبه</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>او</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ارجاع</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الطلب</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'> . </span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الرجوع</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>للصور</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>المرفقه</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>التي</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تبين</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>العيوب</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Times New Roman",serif'>المنتج</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span lang="EN-US" style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5603919:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"-apple-system",serif'>
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