Subject: New Reply Received - Re: Thank you for collecting your order
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 12:25:58 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="auto">للأسف ذهبت فرع سنتر بوينت عجمان مول وتم إرجاع الموديل وعمل استرجاع للمبلغ المدفوع بالرغم من تصميمي على الاستبدال بالمقاس الأصغر من نفس الموديل </div>
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<div>On Thu, 16 Feb 2023, 16:23 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5715090</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5715090<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Rabee,<br><br>Thank you for shopping with us.</div>
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<div dir="ltr">We sincerely apologize however, we do not have an exchange option available at this time. <br> <br>You can return your Splash product to a Splash<span>/</span>Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on 800-775274 to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any Splash<span>/</span>Centrepoint store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash<span>/</span>Centrepoint store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
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<div dir="ltr">If you wish us to create the return request on behalf of you, kindly let us know and we will do the needful for you.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box" dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5715090