Subject: Ticket Assigned - Conversation with Shirley
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 09:59:52 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shirley Shirley                    Mohammed no SMS so far           01:21 PM, 16th Feb                   Mohammad                   Good Afternoon Shirley, Thank you for contacting us, This is Khalid, How may I assist you today?           01:26 PM, 16th Feb                     Shirley                    Hi khalid           01:26 PM, 16th Feb                     Shirley                             01:27 PM, 16th Feb                     Shirley                    Want to collect this order instead of delivery           01:27 PM, 16th Feb                     Shirley                    Khalid r u there           01:29 PM, 16th Feb                   Mohammad                   Thank you for sharing the details.           01:29 PM, 16th Feb                   Mohammad                   And sorry for the late response.           01:29 PM, 16th Feb                  
  Mohammad                   Kindly allow me a moment to check the details for you.           01:30 PM, 16th Feb                   Mohammad                   Thank you for your patience.           01:32 PM, 16th Feb                   Mohammad                   We have checked you have placed your order as a home delivery and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           01:32 PM, 16th Feb                     Shirley                    Ok which store I can pick this quiz brand from           01:32 PM, 16th Feb                   Mohammad                   Kindly allow me a moment to check the same for you.           01:35 PM, 16th Feb                   Mohammad                   We are sorry to inform you that we have checked the same at our stores, but the item is out of stock.           01:39 PM, 16th Feb                   Mohammad                   We request you to kindly visit 
 any nearby store to check the availability.           01:40 PM, 16th Feb                     Shirley                    But I discussed with Mohammed           01:40 PM, 16th Feb                     Shirley                    He mentioned above           01:41 PM, 16th Feb                     Shirley                    Am I r saying u can change from home delivery to pickup           01:41 PM, 16th Feb                   Mohammad                   Sorry as we already informed you that we cannot change the mode of delivery as your order is already processing at the warehouse.           01:46 PM, 16th Feb                   Mohammad                   If you wish to pick the order from the store, kindly cancel this one and place new order as click and collect.           01:46 PM, 16th Feb                     Shirley                    I wish but the size is not available hence reaching out           01:47 PM, 16th Feb                   Mohammad                   We are sorry to inform yo
 u that the mode of delivery cannot be changed after successfully placed order.           01:49 PM, 16th Feb                   Mohammad                   Is there anything else I can assist you with?           01:52 PM, 16th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:59 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5719089