Subject: Ticket Assigned - Conversation with Salma
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Feb 2023 09:57:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salma Salma                    Hi           01:21 PM, 16th Feb                   Mohammad                   Good Afternoon Salma, Thank you for contacting Max, This is Khalid, How may I assist you today?           01:26 PM, 16th Feb                     Salma                    Hi Khalid           01:26 PM, 16th Feb                     Salma                    I have an order that was supposed to be delivered on tuesy           01:26 PM, 16th Feb                     Salma                    Tuesday           01:26 PM, 16th Feb                     Salma                    On tuesday u mentioned u have a lot of deleveries and wont be able to deliver it and promised it will come yesterday           01:27 PM, 16th Feb                     Salma                    Yesterday u said it was an address issue and i gave the address to the contact centre although i am not convinced as this is not the 1st time i order online           01:27 PM, 16th Feb                     Salma                    Today I haven’t received the order nor sms that the order is coming           01:28 PM, 16th Feb                     Salma                    So what is going on           01:28 PM, 16th Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           01:29 PM, 16th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:29 PM, 16th Feb                     Salma                             01:29 PM, 16th Feb                   Mohammad                   Thank you for your patience.           01:32 PM, 16th Feb                     Salma                    ??           01:32 PM, 16th Feb                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but could not reach out to you on your address which you mentioned at time of placing the order.           01:33 PM, 16th Feb                     Salma                    No body contacted me           01:33 PM, 16th Feb                     Salma                    I am sorry this is not acceptable           01:33 PM, 16th Feb                     Salma                    It is not the first time to make an order           01:33 PM, 16th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           01:34 PM, 16th Feb                     Salma                    And i always receive my orders           01:34 PM, 16th Feb                   Mohammad                   We are really sorry for this delay.           01:34 PM, 16th Feb                     Salma                    I did share that yesterday when i called u           01:34 PM, 16th Feb                     Salma                    I am sorry if the order will mot be delivered today, cancel the order           01:34 PM, 16th Feb                     Salma                    It seems the driver did not try to deliver it .. there is always the option to call the customer to make sure of the address           01:35 PM, 16th Feb                     Salma                    And on Tuesday it was not an address issue !!           01:36 PM, 16th Feb                   Mohammad                   Kindly note that we do not have the access to the tickets of calling team.           01:36 PM, 16th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           01:36 PM, 16th Feb                     Salma                    Please cancel my order           01:36 PM, 16th Feb                     Salma                    I called u yesterday and the lady updated the delivery order and promised it will come today           01:37 PM, 16th Feb                     Salma                    Please cancel the order and refund the amount           01:37 PM, 16th Feb                   Mohammad                   We are sorry to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           01:37 PM, 16th Feb                     Salma                    Not my problem           01:37 PM, 16th Feb                   Mohammad                   If you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:38 PM, 16th Feb                     Salma                    I will call consumers right           01:38 PM, 16th Feb                     Salma                    They do not call           01:38 PM, 16th Feb                     Salma                    He never called           01:38 PM, 16th Feb                     Salma                    I am the one who called the call center           01:38 PM, 16th Feb                     Salma                    It seems ur drivers do not want to do their jobs           01:38 PM, 16th Feb                   Mohammad                   Kindly note that as a customer support we can only forward your query to the delivery team to expedite the order delivery.           01:38 PM, 16th Feb                     Salma                    So please cancel my order           01:39 PM, 16th Feb                   Mohammad                   Ok, as per your request we will forward your query to the delivery team to cancel your order.           01:40 PM, 16th Feb                     Salma                    Ok so i expect a confirmation today of the cancellation and refund           01:41 PM, 16th Feb                   Mohammad                   Kindly note that it will take time and we will inform you once any update will receive via the email [email-masked].           01:42 PM, 16th Feb                     Salma                    What is this?! U are neither delivereing the order nor refunding it           01:43 PM, 16th Feb                   Mohammad                   Once it will be cancelled and reached at our warehouse, your refund will be processed on to your original mode of payment.           01:44 PM, 16th Feb                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after cancellation and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:45 PM, 16th Feb                     Salma                    It is not my problem.. i have not received the order to begin with           01:45 PM, 16th Feb                   Mohammad                   Kindly let us know if you want to deliver your order or want to cancel it.           01:50 PM, 16th Feb                   Mohammad                   So that we will move forward with the same.           01:50 PM, 16th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:57 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5719077