Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 15 Feb 2023 15:51:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Where is my order           07:20 PM, 15th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Home Centre, This is Khalid, How may I assist you today?           07:27 PM, 15th Feb                   Mohammad                   Could you please share with us your order id so that we can check and do the needful for you?           07:28 PM, 15th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           07:31 PM, 15th Feb                     User                    Yes           07:32 PM, 15th Feb                     User                    8413566994           07:32 PM, 15th Feb                     User                    Order from 6 feb           07:32 PM, 15th Feb                     User                    today dilivery           07:32 PM, 15th Feb                   Mohammad                   Thank you for sharing the details.           07:33 PM, 15th Feb                     User                             07:33 PM, 15th Feb                     User                    I am waiting           07:33 PM, 15th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:33 PM, 15th Feb                     User                    For order           07:33 PM, 15th Feb                     User                    yes pls check           07:33 PM, 15th Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           07:34 PM, 15th Feb                   Mohammad                   We would like to inform you that we will have to check same with our delivery team.           07:35 PM, 15th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:35 PM, 15th Feb                     User                    Give me othorize person number           07:36 PM, 15th Feb                     User                    Ok please check and inform           07:36 PM, 15th Feb                     User                    this is totally unprofessional act           07:36 PM, 15th Feb                   Mohammad                   We will inform you via the email id : [email-masked]           07:36 PM, 15th Feb                     User                    I am waiting for delivery           07:37 PM, 15th Feb                     User                    reply me now           07:37 PM, 15th Feb                     User                    Or give me sale team manager number           07:37 PM, 15th Feb                   Mohammad                   We are sorry to inform you that we are not able to reply you immediately as we will escalate this issue to the concerned team and will be able to reply through the email as it will take some time.           07:38 PM, 15th Feb                     User                    Y there is no information given about order if delay           07:40 PM, 15th Feb                     User                    give me any responsibl person direct numner           07:40 PM, 15th Feb                   Mohammad                   You can contact us on this number 18-60-190 in between 07:00 AM to 12:00 AM.           07:41 PM, 15th Feb                   Mohammad                   Is there anything else I can assist you with?           07:42 PM, 15th Feb                     User                    No u didn’t assist and u don’t have any right to solve the isse so don’t waste time           07:44 PM, 15th Feb                   Mohammad                   We understand your disappointment and truly sorry for the same. However as a customer support we are going to follow up with the delivery team and will update you over the email.           07:47 PM, 15th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           07:51 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5716390