Subject: Note Added - [#5651906] Order number 9412649312
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 19:31:04 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651906    Subject:  Order number 9412649312   Requester: Galvezchristlleiyha    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMB68CBE05B818498E98C06AFAFC3130CA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you please investigate this &amp; update me on priority by morning?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Customer didn’t receive breast pump whereas item listed online is correct.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Items under this order:</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Order number <b>9412649312</b></span></div>
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<img width="600" height="146" style="width:6.25in;height:1.525in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjA2MzA1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Kjds6vT-yTF8myh5Lpu_vnf_Hs3bxmCwZ0qf2holil8" data-id="2044012063054"><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Item description in ER:</span></div>
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<img width="444" height="166" style="width:4.625in;height:1.7333in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjA2MzA1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UvVJKDUA2NuroyaoN8ZrzByvgI_07_0CwYOL9Uy1XBs" data-id="2044012063056"><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Listed Online:</span></div>
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<img width="787" height="443" style="width:8.2in;height:4.6166in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjA2MzA1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R0u0xDQPqdHdrxERDZhdwWWOQWIexdX01EgxWyq0ew0" data-id="2044012063055"><span style="mso-fareast-language:EN-US"></span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 8 February 2023 3:53 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5651906] - Order number 9412649312</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Kindly help us to get the update on the following concern.<br>
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WWT ITEM Missing<br>
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Problem Statement:  Missing item BABYSHOP TEAM<br>
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Order Date : Jan 30, 2023<br>
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Order ID: 9412649312<br>
Tracking ID: FP013123002127<br>
Delivery Date: 1/31/23 10:09 PM<br>
Missing item : Breast Pump<br>
Assistance Required: Need Urgent Assistance<br>
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Issue Description: Customer emailed us informing that he/she placed order for Tommee Tippee Electric Breast Pump and Newborn Starter Bundle and there is Breast Pump is missing. Customer also shared us the picture of the item which they received so we request
 you to look into this concern and help us to resolve the case on ASAP.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 4 Feb at 2:31 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly update us on the following concern as the cx is chasing us.<br>
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Kindly disregard the previous one and consider this one as updated.<br>
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WWT ITEM Missing<br>
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Problem Statement:  Missing item BABYSHOP TEAM<br>
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Order Date : Jan 30, 2023<br>
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Order ID: 9412649312<br>
Tracking ID: FP013123002127<br>
Delivery Date: 1/31/23 10:09 PM<br>
Missing item : Breast Pump<br>
Assistance Required: Need Urgent Assistance<br>
<br>
Issue Description: Customer emailed us informing that he/she placed order for Tommee Tippee Electric Breast Pump and Newborn Starter Bundle and there is Breast Pump is missing. Customer also shared us the picture of the item which they received so we request
 you to look into this concern and help us to resolve the case on ASAP.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 1 Feb at 3:53 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Kindly disregard the previous one and consider this one as updated.</span></div>
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WWT ITEM Missing<br>
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Problem Statement:  Missing item BABYSHOP TEAM<br>
<br>
Order Date : Jan 30, 2023<br>
<br>
Order ID: 9412649312<br>
Tracking ID: FP013123002127<br>
Delivery Date: 1/31/23 10:09 PM<br>
Missing item : Breast Pump<br>
Assistance Required: Need Urgent Assistance<br>
<br>
Issue Description: Customer emailed us informing that he/she placed order for Tommee Tippee Electric Breast Pump and Newborn Starter Bundle and there is Breast Pump is missing. Customer also shared us the picture of the item which they received so we request
 you to look into this concern and help us to resolve the case on ASAP.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 1 Feb at 3:51 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>WWT ITEM Missing<br>
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Problem Statement:  Missing item BABYSHOP TEAM<br>
<br>
Order Date : Jan 30, 2023<br>
<br>
Order ID: 9412649312<br>
Tracking ID: FP013123002127<br>
Delivery Date: 1/31/23 10:09 PM</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Missing item : Breast Pump<br>
Assistance Required: Need Urgent Assistance<br>
<br>
Issue Description: Customer emailed us informing that he/she placed order for Tommee Tippee Electric Breast Pump and Newborn Starter Bundle and there is Breast Pump is missing. Customer also shared us the picture of the item which they received so we request
 you to look into this concern and help us to resolve the case on ASAP.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5651906:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044012063057'>rxd order.jpg</a>