Subject: Note Added - [#5639398] Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 14:32:51 +0000

Hi ,    Nitish added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5639398    Subject:  Delivery   Requester: Mark    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM6E9013B11C484E00AB8C103C6A41DF60" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Usman</span></a>
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<div class="MsoNormal">Can you please help here.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Nitish Pandey</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 14, 2023 6:29 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5639398] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAM999F9836EBD348F797F7AD2C6CC5BB54" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Nitish</span></a>,</div>
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<div class="MsoNormal">Assist with the below issue.</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjAyNjYwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VP3GAq9UAClm7RPIA49HjMWUKyODCKbDyuVUTLyeNkc" data-id="2044012026602" alt="Logo

Description automatically generated"><b><span style="font-size:12.0pt"></span></b>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 6, 2023 8:32 PM<br>
<b>To:</b> Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5639398] - Delivery</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly update us on the following concern.<br>
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Problem Statement: Warranty claim issue<br>
Order Date : Jan 28, 2023<br>
Order ID: 9412409620<br>
Tracking ID: FP012923001171<br>
Assistance Required: Need assistance on warranty claim<br>
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Issue Description: Customer ordered two G-shock watches under the above mentioned order and telling that "these do not have stamp on their warranty cards unlike those being bought on g-shock stores. " We informed the customer that the invoice of this purchase
 is valid for the warranty claim.<br>
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But cx came again and want to know that "Will the invoice be sufficient for the watches in case they would undergo services outside UAE".<br>
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Kindly look into the issue and assist in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 2 Feb at 2:14 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Warranty claim issue<br>
Order Date : Jan 28, 2023<br>
Order ID: 9412409620<br>
Tracking ID: FP012923001171<br>
Assistance Required: Need assistance on warranty claim<br>
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Issue Description: Customer ordered two G-shock watches under the above mentioned order and telling that "these do not have stamp on their warranty cards unlike those being bought on g-shock stores. " We informed the customer that the invoice of this purchase
 is valid for the warranty claim.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">But cx came again and want to know that "Will the invoice be sufficient for the watches in case they would undergo services outside UAE".<br>
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Kindly look into the issue and assist in further course of action.<br>
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Regards,<br>
​Mohammad Khalid</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5639398:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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