Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 10:49:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:15 PM, 14th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting us, This is Khalid, How may I assist you today?           02:18 PM, 14th Feb                     User                    I ordered a side table from home center al rai and when they delivered it wasn’t the one I ordered           02:19 PM, 14th Feb                   Mohammad                   Could you please share with us the order id and the image of the item received so that we can check and assist you accordingly?           02:20 PM, 14th Feb                     User                    How can i give you the order id where could i find it           02:21 PM, 14th Feb                     User                             02:22 PM, 14th Feb                     User                    This is what I received           02:22 PM, 14th Feb                     User                             02:22 PM, 14th Feb                     User                    But what ordered is something else           02:23 PM, 14th Feb                     User                             02:25 PM, 14th Feb                     User                    This is what i wanted           02:25 PM, 14th Feb                     User                    Hello??           02:26 PM, 14th Feb                   Mohammad                   We have checked and found with the image you shared with us and it seems that you purchased it from the store.           02:27 PM, 14th Feb                     User                    Yes i did buy the table from al rai store           02:28 PM, 14th Feb                     User                    but not this table           02:28 PM, 14th Feb                   Mohammad                   Thank you for the confirmation.           02:28 PM, 14th Feb                   Mohammad                   Kindly note that we will escalate the same to the store team, we request you to kindly share with us your 1. email id 2. Contact number 3. Store from where you purchased the item           02:29 PM, 14th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:32 PM, 14th Feb                   Mohammad                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           02:35 PM, 14th Feb                     User                    We are connected           02:36 PM, 14th Feb                     User                    my email is           02:37 PM, 14th Feb                     User                    [email-masked]           02:37 PM, 14th Feb                     User                    +965 94722779           02:37 PM, 14th Feb                     User                    Al rai home-center branch           02:37 PM, 14th Feb                   Mohammad                   Thank you for sharing the details.           02:38 PM, 14th Feb                     User                    No problem           02:38 PM, 14th Feb                   Mohammad                   Kindly note that we will forward your issue to the store team and will ask them to return/replace.           02:39 PM, 14th Feb                     User                    Thank you very much for your help           02:40 PM, 14th Feb                     User                    another question should i keep the table or give it to the delivery guy to return           02:40 PM, 14th Feb                   Mohammad                   Is the delivery person is still at your home?           02:40 PM, 14th Feb                     User                    Yes he is           02:41 PM, 14th Feb                   Mohammad                   Kindly note that you can return the item and hand over it to the delivery person and make sure to get your return receipt from him.           02:42 PM, 14th Feb                     User                    Okay perfect thank you           02:43 PM, 14th Feb                   Mohammad                   Is there anything else I can assist you with?           02:43 PM, 14th Feb                   Mohammad                   Kindly note that once you will return your product you will get the refund for the same.           02:46 PM, 14th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           02:49 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5709956