Subject: Ticket Assigned - Conversation with Anu Dominic
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 10:10:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anu Dominic Anu Dominic                    Hi           01:31 PM, 14th Feb                     Anu Dominic                    I have placed order yesterday due to insufficient balance it got declined .           01:33 PM, 14th Feb                     Anu Dominic                    I can see that my shukran payment has been cancelled.           01:34 PM, 14th Feb                     Anu Dominic                    Kindly could you check           01:34 PM, 14th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?           01:36 PM, 14th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:38 PM, 14th Feb                     Anu Dominic                    Hi Khalid           01:40 PM, 14th Feb                   Mohammad                   Thank you for your patience.           01:42 PM, 14th Feb                   Mohammad                   We have checked and not able to found any order on yesterday's date.           01:43 PM, 14th Feb                   Mohammad                   Could you please share with us the order id so that we can check and assist you accordingly?           01:43 PM, 14th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:46 PM, 14th Feb                     Anu Dominic                    One sec           01:46 PM, 14th Feb                     Anu Dominic                             01:47 PM, 14th Feb                     Anu Dominic                    The order didn’t get placed           01:47 PM, 14th Feb                     Anu Dominic                    Sorry, your payment didn't go through. Please try again at https://maxfashion.app.link/BAw2W7msoxb. Please contact your bank if any amount has been debited.           01:47 PM, 14th Feb                   Mohammad                   Thank you for sharing the details.           01:49 PM, 14th Feb                   Mohammad                   Kindly note that we have checked and found there are 434 shukran points available in your account at this moment.           01:53 PM, 14th Feb                   Mohammad                   Kindly confirm us if you did the payment through My credit or shukran points?           01:54 PM, 14th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:56 PM, 14th Feb                     Anu Dominic                    I was planning to use the debit but the balance was low           01:59 PM, 14th Feb                     Anu Dominic                    So the transaction got failed           01:59 PM, 14th Feb                     Anu Dominic                    I had 100 plus amount on shukran so that’s not reversed           01:59 PM, 14th Feb                   Mohammad                   Thank you for the confirmation.           02:00 PM, 14th Feb                   Mohammad                   Kindly note that we will have to check the same with our tech team and will update you via the email once any update will receive.           02:00 PM, 14th Feb                   Mohammad                   Kindly share with us your email id.           02:01 PM, 14th Feb                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:04 PM, 14th Feb                     Anu Dominic                    [email-masked]           02:05 PM, 14th Feb                   Mohammad                   Thank you for sharing the email id.           02:06 PM, 14th Feb                   Mohammad                   We will update you on the same email id.           02:06 PM, 14th Feb                   Mohammad                   Is there anything else I can assist you with?           02:07 PM, 14th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:09 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5709689