Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Feb 2023 09:05:58 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:georgia,serif">Hi dear,</div>
<div class="gmail_default" style="font-family:georgia,serif"><br></div>
<div class="gmail_default" style="font-family:georgia,serif">this isnt the first time its happened. I am very particular about the returns process, you may see my history for the same. This is perhaps the 3rd time that i have raised requests and the same has not reached via the app. I think i need to stop using the app for returns, as i never faced the issue when i was using the desktop site for returns. the item name is <a href="https://www.splashfashions.com/ae/en/Women/Clothing/Tops/Shirts-and-Blouses/SPLASH-Schiffli-Top-with-Long-Sleeves-and-Neck-Tie-Up/p/164143292" style="font-family:Arial,Helvetica,sans-serif" rel="noreferrer">Shop Schiffli Top with Long Sleeves and Neck Tie-Up Online | Splash UAE (splashfashions.com)</a> <br><br>Thanks Team.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Feb 14, 2023 at 12:05 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Loreen,<br><br>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">​We would like to inform you that we have checked your order id <span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline'>9411925416 </span>​and we are unable to locate any return request under the same order id.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We request you to kindly let us know the complete name of the item which you wish to return or if there is another order id under which you have created the return request so that we can check and assist you accordingly.<br><br>Looking forward to hear from you soon.</div>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5708319