Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 16:41:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    8414407252           08:15 PM, 13th Feb                     User                    This is my order no.           08:16 PM, 13th Feb                     User                    i requested for a return but there is no exchange           08:16 PM, 13th Feb                     User                    i want to echange the two items with something else           08:16 PM, 13th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting us, This is Khalid, How may I assist you today?"           08:19 PM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           08:24 PM, 13th Feb                   Mohammad                   We sincerely apologize however, we do not have an exchange option available at this time.           08:26 P
 M, 13th Feb                   Mohammad                   As we can see you have raised a return request with us and the collection will be processed by the transportation partner, LMG within 2 to 5 working days.           08:29 PM, 13th Feb                   Mohammad                   In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.           08:33 PM, 13th Feb                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/xf0ni5 through the tracking number RP0213230006576.           08:34 PM, 13th Feb                   Mohammad                   We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           08:35 PM,
  13th Feb                   Mohammad                   Is there anything else I can assist you with?           08:37 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           08:41 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5706944