Subject: Ticket Assigned - Conversation with SD:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 15:26:24 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SD: SD:                    Hi           06:42 PM, 13th Feb                     SD:                    9414469183           06:43 PM, 13th Feb                     SD:                    I am waiting for the below           06:43 PM, 13th Feb                   Mohammad                   Good Evening Dear customer, Thank you for contacting us, This is Khalid, How may I assist you today?"           06:51 PM, 13th Feb                     SD:                    9414469183           06:52 PM, 13th Feb                   Mohammad                   Thank you for sharing the order id.           06:53 PM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:53 PM, 13th Feb                   Mohammad                   We have checked and found that your order is out for delivery today.           06:58 PM, 13th Feb                     SD:                    The delivery guy is not ready to deliver after 5:30 PM           06:59 PM, 13th Feb                     SD:                    I will be available only after 6:PM           06:59 PM, 13th Feb                   Mohammad                   Have spoken with the driver?           07:03 PM, 13th Feb                     SD:                    He text me           07:03 PM, 13th Feb                     SD:                    His duty finished and he cannot deliver           07:03 PM, 13th Feb                     SD:                    Maximum 5:30 he can deliver           07:04 PM, 13th Feb                   Mohammad                   Thank you for the confirmation.           07:06 PM, 13th Feb                   Mohammad                   We will now forward your issue to the delivery team to check the same and expedite your order delivery.           07:07 PM, 13th Feb                     SD:                    What confirmation?           07:07 PM, 13th Feb                   Mohammad                   We will now forward your issue to the delivery team to check the same and expedite your order delivery.           07:07 PM, 13th Feb                     SD:                    If not able to deliver today , please advise the process to cancel the order           07:08 PM, 13th Feb                   Mohammad                   We cannot assure you about the timings but we can forward your issue to the delivery team to expedite your order delivery.           07:09 PM, 13th Feb                     SD:                    Why can’t you assure timing.. you were supposed to mention these thing while we order the items           07:12 PM, 13th Feb                     SD:                    There was no place to select timing           07:12 PM, 13th Feb                   Mohammad                   We apologize for the inconvenience caused to you.           07:14 PM, 13th Feb                     SD:                    Why don’t you mention your delivery timing?           07:14 PM, 13th Feb                   Mohammad                   Kindly note that we can only forward your issue to the courier team to expedite your order delivery and will update you via the email once any update will receive.           07:15 PM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           07:17 PM, 13th Feb                     SD:                    I am sorry.. I am not satisfied with your service           07:18 PM, 13th Feb                   Mohammad                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           07:19 PM, 13th Feb                   Mohammad                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           07:19 PM, 13th Feb                     SD:                    Kindly deliver after 6 P M tomorrow           07:20 PM, 13th Feb                   Mohammad                   Please note that we will forward your details to the courier team to deliver your order accordingly.           07:24 PM, 13th Feb                     SD:                    Ok           07:24 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:25 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5706549