Subject: Ticket Assigned - Conversation with Burj Eiffel Lubricants
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 12:25:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Burj Eiffel Lubricants Burj Eiffel Lubricants                    Hi           04:11 PM, 13th Feb                     Burj Eiffel Lubricants                    I want to know when I can collect my order           04:11 PM, 13th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting us, This is Khalid, How may I assist you today?"           04:14 PM, 13th Feb                     Burj Eiffel Lubricants                    Hi, may I please know when can I collect my order           04:15 PM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:15 PM, 13th Feb                     Burj Eiffel Lubricants                    #9414465029           04:15 PM, 13th Feb                   Mohammad                   Thank you for sharing the order id.           04:17 PM, 13th Feb                   Mohammad                   We see that you have placed your order on Feb 12, 2023 and the expected date of collection of your order is Feb 13, 2023           04:19 PM, 13th Feb                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           04:19 PM, 13th Feb                     Burj Eiffel Lubricants                    Yes but what time may I know           04:19 PM, 13th Feb                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           04:19 PM, 13th Feb                     Burj Eiffel Lubricants                    What time?           04:19 PM, 13th Feb                     Burj Eiffel Lubricants                    Yes, but is there timeline showing for an estimated time of collection?           04:19 PM, 13th Feb                   Mohammad                   We are sorry to inform you that we cannot tell you about the timings.           04:21 PM, 13th Feb                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           04:21 PM, 13th Feb                     Burj Eiffel Lubricants                    Alright thank you           04:21 PM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           04:21 PM, 13th Feb                     Burj Eiffel Lubricants                    Do you have a contact number of the store maybe I can find out from there?           04:22 PM, 13th Feb                   Mohammad                   We are again sorry to inform you that we are unable to provide you the store's number as we do not have the same with us.           04:23 PM, 13th Feb                     Burj Eiffel Lubricants                    Okay no problem           04:24 PM, 13th Feb                     Burj Eiffel Lubricants                    Thanks           04:24 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           04:24 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5705451