Subject: Ticket Assigned - Conversation with Saja
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 10:14:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saja Saja                    hi           01:36 PM, 13th Feb                   Mohammad                   Good Afternoon Saja, Thank you for contacting Max, This is Khalid, How may I assist you today?"           01:37 PM, 13th Feb                     Saja                    I didn't cancel this order. but this showing           01:39 PM, 13th Feb                     Saja                    15 refunded and 3.56 non refund may i know why this ?           01:39 PM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:41 PM, 13th Feb                     Saja                    ok           01:41 PM, 13th Feb                     Saja                    order number is this one           01:42 PM, 13th Feb                     Saja                    9413944118           01:43 PM, 13th Feb      
              Mohammad                   Kindly note that we have refunded you the amount which you have paid i.e AED15.43           01:44 PM, 13th Feb                     Saja                    I paid 19           01:45 PM, 13th Feb                     Saja                    And i didn't cancel it also           01:46 PM, 13th Feb                   Mohammad                   Kindly note that you have applied the voucher in this order, hence the amount was you paid it was the discounted amount           01:52 PM, 13th Feb                   Mohammad                   And all the vouchers are non refundable.           01:52 PM, 13th Feb                   Mohammad                   We hope it clears the doubt of yours.           01:55 PM, 13th Feb                     Saja                    No at all           01:55 PM, 13th Feb                     Saja                             01:56 PM, 13th Feb                     Saja                    This is what i paid           01:56 PM, 13
 th Feb                   Mohammad                   Kindly note that you have paid the this amount AED 15.4353 and the amount AED 3.5647 was paid through the voucher Max50 you applied.           02:03 PM, 13th Feb                     Saja                    Ok           02:03 PM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           02:05 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:13 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704698