Subject: Ticket Assigned - Conversation with Sajid Ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 10:11:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sajid Ali Sajid Ali                    Hello           01:34 PM, 13th Feb                   Mohammad                   Good Afternoon Sajid, Thank you for contacting us, This is Khalid, How may I assist you today?"           01:37 PM, 13th Feb                     Sajid Ali                    My parcel has returned by mistake           01:37 PM, 13th Feb                     Sajid Ali                    Can you deliver back?           01:37 PM, 13th Feb                   Mohammad                   We have checked and unable to find any details with your contact number.           01:38 PM, 13th Feb                     Sajid Ali                    Please wait           01:38 PM, 13th Feb                   Mohammad                   We request you to kindly share with us your order id so that we can check.           01:38 PM, 13th Feb                     Sajid Ali                             01:39 PM, 13th Feb                     Sajid Ali                    Second one           01:39 PM, 13th Feb                   Mohammad                   Thank you for sharing the order id.           01:41 PM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           01:41 PM, 13th Feb                     Sajid Ali                    Yes please           01:41 PM, 13th Feb                   Mohammad                   Thank you for your patience.           01:46 PM, 13th Feb                   Mohammad                   We have checked and found that your order has been returned back to our warehouse and we are unable to deliver it again.           01:46 PM, 13th Feb                     Sajid Ali                    Please deliver again           01:47 PM, 13th Feb                   Mohammad                   We request you to kindly place the order again and we will try to deliver it as soon as possible           01:47 PM, 13th Feb                     Sajid Ali                    I didn't found same           01:47 PM, 13th Feb                   Mohammad                   We request you to kindly enter the e-mail on the product page in the "Notify me" field in order to be notified when the product is available in stock.           01:51 PM, 13th Feb                     Sajid Ali                    [email-masked]           01:51 PM, 13th Feb                   Mohammad                   You will have to enter this email on our website on the product page in the "Notify me" field in order to be notified when the product is available in stock.           01:53 PM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           01:54 PM, 13th Feb                     Sajid Ali                    I ordered shoes           01:55 PM, 13th Feb                     Sajid Ali                    If there is problem in size           01:55 PM, 13th Feb                     Sajid Ali                    What I can do?           01:55 PM, 13th Feb                   Mohammad                   You can return your shoes within the 14 days of receiving the order.           01:57 PM, 13th Feb                     Sajid Ali                    Cash?           01:57 PM, 13th Feb                   Mohammad                   Either you can return it by creating return request or by visiting the store.           01:57 PM, 13th Feb                     Sajid Ali                    Cash back?           01:58 PM, 13th Feb                   Mohammad                   If you your order was cash on delivery you will get the refund in your My Credit wallet and if your order was prepaid the refund will be done on to your original mode of payment.           02:01 PM, 13th Feb                     Sajid Ali                    My credit means?           02:01 PM, 13th Feb                   Mohammad                   My credit wallet is an online wallet which you can use to place the order, if you have the amount in wallet.           02:04 PM, 13th Feb                   Mohammad                   Kindly note that the wallet is for the registered user.           02:04 PM, 13th Feb                   Mohammad                   Kindly note that if you return your item at store, If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:06 PM, 13th Feb                     Sajid Ali                    Ok           02:07 PM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           02:08 PM, 13th Feb                     Sajid Ali                    No           02:09 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:11 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5704689