Subject: Ticket Assigned - Conversation with Heba Moueid
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 08:07:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Heba Moueid Heba Moueid                    Hi           11:37 AM, 13th Feb                     Heba Moueid                    مرحبا           11:38 AM, 13th Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Babyshop, This is Khalid, How may I assist you today?"           11:40 AM, 13th Feb                   Mohammad                   Could you please elaborate your concern so that we can assist you accordingly?           11:43 AM, 13th Feb                     Heba Moueid                    I didn’t get my order           11:44 AM, 13th Feb                     Heba Moueid                    I should get it yesterday           11:44 AM, 13th Feb                     Heba Moueid                    Till now you send message that you will change the date of delivery!!!           11:45 AM, 13th Feb                     Heba Moueid                    And this second time           11:45 AM, 13th Feb                     Heba Moueid                    What a good service!!           11:46 AM, 13th Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           11:48 AM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           11:48 AM, 13th Feb                     Heba Moueid                    Yes           11:49 AM, 13th Feb                   Mohammad                   Thank you for your patience.           11:52 AM, 13th Feb                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but could not reach out to you on your address which you mentioned at time of placing the order.           11:53 AM, 13th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           11:53 AM, 13th Feb                     Heba Moueid                             11:53 AM, 13th Feb                     Heba Moueid                    Its not first time           11:54 AM, 13th Feb                     Heba Moueid                    They delivered to the same location !!           11:54 AM, 13th Feb                     Heba Moueid                    i send that email yesterday  But they sent me message saying that they will change the time!!!           11:56 AM, 13th Feb                   Mohammad                   We are sorry for this delay.           11:58 AM, 13th Feb                     Heba Moueid                    So?           11:58 AM, 13th Feb                   Mohammad                   But we request you to kindly share with us your address and contact number so that we can do the needful for you.           11:58 AM, 13th Feb                     Heba Moueid                    Brother i send it already!!           11:59 AM, 13th Feb                     Heba Moueid                    Should I send it again?!           11:59 AM, 13th Feb                   Mohammad                   Sorry for the misunderstanding.           12:01 PM, 13th Feb                   Mohammad                   Kindly note that we will forward your issue to courier team to expedite the delivery.           12:01 PM, 13th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:02 PM, 13th Feb                     Heba Moueid                    Ok if I will not get my order today i need to cancel it           12:02 PM, 13th Feb                   Mohammad                   We will try to deliver it as earliest as possible.           12:03 PM, 13th Feb                     Heba Moueid                    I hope           12:03 PM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           12:03 PM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           12:06 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5703946