Subject: Ticket Assigned - Conversation with Saad Nadeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 08:00:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saad Nadeem Saad Nadeem                    Hello           11:40 AM, 13th Feb                     Saad Nadeem                    Anyone there           11:41 AM, 13th Feb                   Mohammad                   Good Afternoon Saad, Thank you for contacting us, This is Khalid, How may I assist you today?"           11:42 AM, 13th Feb                     Saad Nadeem                             11:43 AM, 13th Feb                     Saad Nadeem                    My order still under processing           11:43 AM, 13th Feb                     Saad Nadeem                    I need to fly back today           11:43 AM, 13th Feb                   Mohammad                   Are you concerning about for both of the orders?           11:44 AM, 13th Feb                     Saad Nadeem                    Yes           11:44 AM, 13th Feb                     Saad Nadeem                    I only have 1 hour to pick parcels           11:44 AM, 13th Feb                   Mohammad                   Thank you for the confirmation.           11:44 AM, 13th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           11:44 AM, 13th Feb                     Saad Nadeem                    Ok           11:44 AM, 13th Feb                   Mohammad                   Thank you for your patience.           11:46 AM, 13th Feb                   Mohammad                   We see that you have placed your order on Feb 12, 2023 and the expected date of collection for both the orders is Feb 13, 2023           11:47 AM, 13th Feb                     Saad Nadeem                    This isnt concerned to me. Just check if i can collect in one hour or not           11:49 AM, 13th Feb                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           11:49 AM, 13th Feb                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           11:49 AM, 13th Feb                     Saad Nadeem                    But i wont be available in dubai           11:49 AM, 13th Feb                     Saad Nadeem                    Then what to do           11:49 AM, 13th Feb                   Mohammad                   Kindly note that order will be cancelled after 14 days from the date of notification that it is ready for pickup.           11:51 AM, 13th Feb                     Saad Nadeem                    What about refund           11:52 AM, 13th Feb                   Mohammad                   Once the order will be cancelled refund will be done on to your original mode of payment and at may take upto 7-14 days to reflect in your account.           11:54 AM, 13th Feb                     Saad Nadeem                    Can anyone else pickup my parcel?           11:56 AM, 13th Feb                   Mohammad                   Yes, your family member or your friend can collect the order on behalf of you, but make sure they have their own Govt Id proof with them and the notification of order confirmation that it is ready for collection.           11:57 AM, 13th Feb                     Saad Nadeem                    Okay           11:58 AM, 13th Feb                   Mohammad                   Is there anything else I can assist you with?           11:58 AM, 13th Feb                     Saad Nadeem                    No           11:59 AM, 13th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:00 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5703905