Subject: Ticket Assigned - Conversation with Akif Halim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 12:47:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Akif Halim Akif Halim                    Hi           04:28 PM, 12th Feb                     Akif Halim                    I have placed an order thru Centrepoint application under an order number 9414378504, however Same got cancelled.           04:29 PM, 12th Feb                     Akif Halim                    Your payment is being processed  Hi Hafiz akif halim, Your payment for order number 9414378504. has not yet been confirmed by your bank. We'll complete your order as soon as it is confirmed and send you an order confirmation.           04:30 PM, 12th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting us, This is Khalid, How may I assist you today?"           04:30 PM, 12th Feb                     Akif Halim                    This is initial notification received in email.           04:30 PM, 12t
 h Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:30 PM, 12th Feb                     Akif Halim                    I would like to confirm If it is pending with Bank for the payment           04:31 PM, 12th Feb                     Akif Halim                    Or is it cancelled automatically. I am opting an option of TABBY Payment           04:31 PM, 12th Feb                     Akif Halim                    Sure           04:31 PM, 12th Feb                     Akif Halim                    I have placed another order also Order #9414397777 which is in verifying payment stage. I have ordered 2 pair of formal shoes           04:33 PM, 12th Feb                     Akif Halim                    Kindly advise the reason of cancellation. Thank you           04:34 PM, 12th Feb                     Akif Halim                    Kindly advise the reason of previous cancellation and the new order details. Thank you        
    04:36 PM, 12th Feb                   Mohammad                   Thank you for your patience.           04:37 PM, 12th Feb                   Mohammad                   We have checked and found that your order 9414378504 was ON_VALIDATION_CANCELLED and the order 9414397777 is also on Verifying Payment           04:38 PM, 12th Feb                   Mohammad                   The order 9414397777 is more likely to cancel as it is on Verifying Payment           04:38 PM, 12th Feb                     Akif Halim                    Validation Cancellation means? Like cancelled by the bank?           04:38 PM, 12th Feb                     Akif Halim                    So how can I fix the issue?           04:38 PM, 12th Feb                   Mohammad                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           04:40 PM, 12th Feb                
      Akif Halim                    I am doing a Payment thru CBD Credit Card. So did they reject my payment request?           04:40 PM, 12th Feb                   Mohammad                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:40 PM, 12th Feb                   Mohammad                   Regarding the transaction issue we would request you to kindly coordinate with your bank once.           04:42 PM, 12th Feb                   Mohammad                   Is there anything else I can assist you with?           04:44 PM, 12th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:46 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700674