Subject: Ticket Assigned - Conversation with ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 12:44:17 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           04:25 PM, 12th Feb                     ?                    Please check my order No. 9414157364 coz till now it’s out for delivery           04:26 PM, 12th Feb                     ?                    Is it really with the delivery rider or just changing the status in the system?           04:27 PM, 12th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting us, This is Khalid, How may I assist you today?"           04:28 PM, 12th Feb                     ?                    Hi Mr. Khalid,Please check my order No. 9414157364 coz till now it’s out for delivery. My order should be delivered yesterday but the status was changed to rescheduled           04:29 PM, 12th Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9414157364           04:29 PM, 12th Feb                     ?                    Yes           04:29 PM, 12th Feb                   Mohammad                   Thank you for the confirmation.           04:31 PM, 12th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           04:31 PM, 12th Feb                     ?                    Okay           04:31 PM, 12th Feb                   Mohammad                   Thank you for your patience.           04:33 PM, 12th Feb                   Mohammad                   Kindly note that we have checked and found that your order is out for delivery today.           04:33 PM, 12th Feb                   Mohammad                   We request you to kindly make sure to active your contact number to avoid any delay.           04:34 PM, 12th Feb                     ?                    Yes..same from yesterday and it was yesterday evening to rescheduled..and changed status again this morning for out of delivery           04:34 PM, 12th Feb                     ?                    Since yesterday I’m waiting           04:35 PM, 12th Feb                   Mohammad                   We are truly sorry for the inconvenience caused to you.           04:36 PM, 12th Feb                     ?                    Please check what is the real problem coz I might be waiting till tomorrow again           04:38 PM, 12th Feb                   Mohammad                   We will forward your concern to the courier team to expedite the delivery.           04:39 PM, 12th Feb                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           04:39 PM, 12th Feb                     ?                    Yes please.Thank you           04:40 PM, 12th Feb                   Mohammad                   Is there anything else I can assist you with?           04:42 PM, 12th Feb                     ?                    Nothing else.           04:43 PM, 12th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           04:43 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700652