Subject: Ticket Assigned - Conversation with Samar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 12:11:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samar Samar                    Hello           03:29 PM, 12th Feb                     Samar                    I got a gift receipt from babyshop store           03:30 PM, 12th Feb                     Samar                    But i want to return the items and buy something from the online store           03:30 PM, 12th Feb                     Samar                    Is it possible?           03:30 PM, 12th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Babyshop, This is Khalid, How may I assist you today?"           03:33 PM, 12th Feb                     Samar                    I got a gift receipt from babyshop store           03:33 PM, 12th Feb                     Samar                    But i want to return the items and buy something from the online store           03:33 PM, 12th Feb           
           Samar                    Can i do that ?           03:33 PM, 12th Feb                   Mohammad                   Could you please share with us the image of the receipt so that we can check and assist you accordingly?           03:36 PM, 12th Feb                     Samar                    Sure           03:36 PM, 12th Feb                     Samar                             03:37 PM, 12th Feb                     Samar                    I have the items with me           03:37 PM, 12th Feb                     Samar                    I want to go to the store and return them then get voucher for online shop use           03:37 PM, 12th Feb                     Samar                    I am asking if this is possible           03:38 PM, 12th Feb                   Mohammad                   Thank you for sharing the details.           03:40 PM, 12th Feb                   Mohammad                   Kindly note that the image you shared with us is only a invoice and there 
 is no voucher details in it.           03:42 PM, 12th Feb                     Samar                    Yes its gift invoixe           03:42 PM, 12th Feb                     Samar                    Invoice           03:42 PM, 12th Feb                     Samar                    I am asking if i go with this invoice to the physical shop and return the items           03:43 PM, 12th Feb                     Samar                    Can they transfer this credit to the online shop           03:43 PM, 12th Feb                   Mohammad                   We are sorry to inform you that due to the invoice is torn, if you will visit the store they will not entertain it and will refuse to accept it.           03:44 PM, 12th Feb                     Samar                    So i use it online?           03:45 PM, 12th Feb                     Samar                    It is not torn           03:45 PM, 12th Feb                     Samar                    Its a gift invoice           03:45 PM,
  12th Feb                     Samar                    Its done by the store employee           03:46 PM, 12th Feb                   Mohammad                   Please note that with the image it is clearly showing as Tax invoice and no other details are there.           03:50 PM, 12th Feb                     Samar                    I will go to the same store that they issues it           03:50 PM, 12th Feb                     Samar                    Thx           03:50 PM, 12th Feb                     Samar                    Can i ask           03:50 PM, 12th Feb                     Samar                    If this is available in this physical storw           03:51 PM, 12th Feb                     Samar                             03:51 PM, 12th Feb                   Mohammad                   Could you please share with us the link of the product?           03:52 PM, 12th Feb                     Samar                    https://www.babyshopstores.com/ae/en/p/161397077         
   03:52 PM, 12th Feb                   Mohammad                   Thank you for sharing the link.           03:55 PM, 12th Feb                   Mohammad                   Kindly allow me a moment to check the same for you.           03:55 PM, 12th Feb                   Mohammad                   We are still checking the details for you.           03:59 PM, 12th Feb                   Mohammad                   Sorry for the late response.           04:04 PM, 12th Feb                   Mohammad                   You can find the item Juniors Glider Chair with Ottoman at below stores : Cp Dalma Mall -1, BS Madina Mall, CP MOE, CP Sky Garden, CP Qasmiya Sharjah, CP Deer Fields Mall-1           04:06 PM, 12th Feb                   Mohammad                   Kindly note that the quantity is available only 1 in each.           04:07 PM, 12th Feb                   Mohammad                   Is there anything else I can assist you with?           04:08 PM, 12th Feb                   Mohamm
 ad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           04:11 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700474