Subject: Ticket Assigned - Conversation with Phoebe Gaza
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 11:59:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Phoebe Gaza Phoebe Gaza                    Hi           03:30 PM, 12th Feb                     Phoebe Gaza                    Is there anyone to chat with?           03:30 PM, 12th Feb                     Phoebe Gaza                    I ordered  last Thursday and should be delivered on Saturday, but then  I have to leave coz I had work           03:31 PM, 12th Feb                     Phoebe Gaza                    Delivery driver called so I ask him if he could drop the items in avenues where I'm working           03:32 PM, 12th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?"           03:32 PM, 12th Feb                   Mohammad                   We have checked and unable to find the order with your contact number.           03:34 PM, 12th Fe
 b                   Mohammad                   Kindly share with us your order number so that we can assist you accordingly.           03:34 PM, 12th Feb                     Phoebe Gaza                    The driver told me he cannot place my order to deliver today or even tomorrow not sure to deliver           03:34 PM, 12th Feb                     Phoebe Gaza                             03:35 PM, 12th Feb                     Phoebe Gaza                    Is it possible to deliver today here at work or at home at 7pm           03:36 PM, 12th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           03:37 PM, 12th Feb                     Phoebe Gaza                    Ok thank you           03:37 PM, 12th Feb                   Mohammad                   We have checked and found that on Feb 10 the driver tried to deliver your order but without success.           03:38 PM, 12th Feb                   Mohammad                   W
 e request you to kindly share with us your updated address and contact number so that we will forward the same to the courier team to arrange the delivery accordingly.           03:39 PM, 12th Feb                     Phoebe Gaza                    Yes he did call me but he refused to deliver at work           03:39 PM, 12th Feb                     Phoebe Gaza                    Is it possible today he can deliver it at  my house later at 6 to 630pm           03:41 PM, 12th Feb                     Phoebe Gaza                    I'm here at avenues phase4           03:42 PM, 12th Feb                     Phoebe Gaza                    If not possible he may deliver it at night to my home address           03:42 PM, 12th Feb                   Mohammad                   Kindly note that we cannot assure you if the delivery can be done at the current address but we will escalate this to our courier team to deliver your order as per your convenience.           03:46 PM, 12th Feb           
           Phoebe Gaza                    Ok I understand If not possible on my current address plss try later           03:47 PM, 12th Feb                     Phoebe Gaza                    Hawally sharhabeel block 9 Street 243 building 165 floor 8           03:47 PM, 12th Feb                   Mohammad                   The address you shared with us right now, is it work address or home address?           03:51 PM, 12th Feb                     Phoebe Gaza                    Home address but I will be there at 6:30pm           03:52 PM, 12th Feb                   Mohammad                   Ok, we will forward the same to the courier team to arrange the delivery according to your convinience.           03:53 PM, 12th Feb                   Mohammad                   Is there anything else I can assist you with?           03:56 PM, 12th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.     
       03:59 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5700401