Subject: Note Added - [#5664634] Fwd: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 08:12:16 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5664634    Subject:  Fwd: Your products are on the way   Requester: Preeti    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMBF2DCF033D4F4E7593C71D18E7B1720B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I can’t access the shared images. But as mentioned in below link, footrest can be folded up &amp; so there will be no injury to child.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a href="https://www.centrepointstores.com/ae/en/Baby-and-Moms/Toys/Outdoor-Play/Bikes-and-Ride-ons/BABYSHOP-Mookie-4-in-1-Deluxe-Trike/p/165018193" rel="noreferrer">https://www.centrepointstores.com/ae/en/Baby-and-Moms/Toys/Outdoor-Play/Bikes-and-Ride-ons/BABYSHOP-Mookie-4-in-1-Deluxe-Trike/p/165018193</a></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please check with customer once again if still customer is not satisfied, then please take this as return &amp; process refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 11 February 2023 1:02 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Saravana Ganapathy &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5664634] - Fwd: Your products are on the way</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Regarding the following cx was asking for the refund, kindly update us to resolve the issue asap.<br>
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Problem Statement: Return/replacement Approval<br>
Order Date : Feb 1, 2023<br>
Order ID: 9412971760<br>
Tracking ID: FP020223000861<br>
Assistance Required: Need assistance<br>
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Item : 165018193 -- Mookie 4-in-1 Deluxe Trike<br>
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Issue Description: Customer reporting that "pedals are not removable, and my child’s height and leg alignment with the pedals and foot rest cause potential injury to her when pedals turn. So we can’t use it".<br>
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PFA and kindly look into the issue and assist in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 8 Feb at 6:21 PM
<span class="separator">, Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Ankkur</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">These are all for the repairing right? Pls advise they can send to warehouse and we will repair and sent back</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 7, 2023 7:20 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5664634] - Fwd: Your products are on the way</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any update on the following issue?<br>
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Problem Statement: Return/replacement Approval<br>
Order Date : Feb 1, 2023<br>
Order ID: 9412971760<br>
Tracking ID: FP020223000861<br>
Assistance Required: Need assistance<br>
<br>
Item : 165018193 -- Mookie 4-in-1 Deluxe Trike<br>
<br>
Issue Description: Customer reporting that "pedals are not removable, and my child’s height and leg alignment with the pedals and foot rest cause potential injury to her when pedals turn. So we can’t use it".<br>
<br>
PFA and kindly look into the issue and assist in further course of action.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sun, 5 Feb at 9:14 AM
<span class="separator">, Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, February 4, 2023 2:09 PM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5664634] - Fwd: Your products are on the way</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Return/replacement Approval<br>
Order Date : Feb 1, 2023<br>
Order ID: 9412971760<br>
Tracking ID: FP020223000861<br>
Assistance Required: Need assistance<br>
<br>
Item : 165018193 -- Mookie 4-in-1 Deluxe Trike<br>
<br>
Issue Description: Customer reporting that "pedals are not removable, and my child’s height and leg alignment with the pedals and foot rest cause potential injury to her when pedals turn. So we can’t use it".<br>
<br>
PFA and kindly look into the issue and assist in further course of action.<br>
<br>
Regards,<br>
Mohammad Khalid</span></div>
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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