Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 16:24:06 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hi,<div><br></div>
<div>I don't have anything more to shop from Max and hence don't want any credit voucher, but wanted the money refunded to my bank account. I cancelled the item even before collecting it from the store. As per your return policy (see the underlined clause in the screenshot below) the customer can choose either of the two options and hence I am demanding a refund. Demanding to accept the credit voucher is against your policy and is not acceptable. Please do the needful to refund the money to my bank account.</div>
<div><br></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMTc5MDY2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BQ_nB2bDLk2uuc3J3RJ1dljlGhWHO06VF2hLAYhEJGQ" data-id="2044011790667" alt="image.png" width="378" height="409"><div>Regards,<br>
</div>
<div>Mansoor,</div>
<div>Muscat<br><div>  </div>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Feb 11, 2023 at 4:07 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Mansoor,<br><br>
</div>
<div dir="ltr">Thank you for getting in touch with us.<br><br>We apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kindly note that once the refund has done through the refund voucher, we are not able to refund the same amount to your bank account or as a cash.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Kindly note that you can use your refund voucher of amount OMR 8.5 with us on your next purchase with us.</div>
<div dir="ltr">
<br>The voucher code you need to apply in promo code section at checkout is 17133532391571480186 <br><br>*Terms and conditions apply<br>1. This voucher code is valid till 6 Months<br>2. Voucher is only valid on Max online.<br>3. The voucher code can only be used once, on a single transaction – per head/credit card/registration. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for your cooperation and understanding.<br>
</div>
<div dir="ltr">
<br>If you have another queries, feel free to get in touch with us.</div>
</div>
<div dir="ltr">
<div><br></div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div>
</div>
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</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Regards,<br>Mansoor</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5694862