Subject: Ticket Assigned - Conversation with Mariyam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 16:23:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariyam Mariyam                    Hello           07:52 PM, 11th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?"           07:52 PM, 11th Feb                     Mariyam                    My Order number is 8412679949           07:52 PM, 11th Feb                     Mariyam                    I have raised a complaint since a week           07:53 PM, 11th Feb                   Mohammad                   Thank you for sharing the order id.           07:53 PM, 11th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:53 PM, 11th Feb                     Mariyam                    That I returned an item before a week but I still did not receive my refund           07:53 PM, 11th Feb                     Mariyam                    And on the orders section it is not even showing returned           07:53 PM, 11th Feb                   Mohammad                   Could you please confirm us if you are concerning about the return tracking id : RP0204230001174           07:54 PM, 11th Feb                     Mariyam                    Yes           07:55 PM, 11th Feb                   Mohammad                   Thank you for the confirmation.           07:55 PM, 11th Feb                   Mohammad                   Let me check the refund details.           07:55 PM, 11th Feb                     Mariyam                    I have been waiting since a week and your agents are tellling me everyday that I will receive my refund today and my problem will be resolved but it has not.           07:56 PM, 11th Feb                     Mariyam                    I need mg refund now or I want to talk to the Manager please           07:56 PM, 11th Feb                     Mariyam                    My*           07:56 PM, 11th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           07:57 PM, 11th Feb                   Mohammad                   I am still checking the details for you.           08:01 PM, 11th Feb                   Mohammad                   Your patience highly appreciated.           08:02 PM, 11th Feb                     Mariyam                    Okay           08:02 PM, 11th Feb                   Mohammad                   We are really sorry for this delay.           08:07 PM, 11th Feb                   Mohammad                   Kindly note that it is taking more time than expected.           08:08 PM, 11th Feb                     Mariyam                    I want my refund today           08:08 PM, 11th Feb                     Mariyam                    I have returned the item since a week           08:08 PM, 11th Feb                     Mariyam                    Then I need my 15 kd refund today itself as it’s been delayed a lot           08:09 PM, 11th Feb                   Mohammad                   Kindly note that we will have to check your return with the warehouse team to as we checked at our end but not able to find the details.           08:12 PM, 11th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:12 PM, 11th Feb                     Mariyam                    I am told the same thing daily           08:12 PM, 11th Feb                     Mariyam                    I need the details refund everything today           08:13 PM, 11th Feb                     Mariyam                    Please Thank you           08:13 PM, 11th Feb                   Mohammad                   Kindly note that, first we will check regrading your returned item with the warehouse team and will update once any information will receive via the email id : [email-masked]           08:14 PM, 11th Feb                     Mariyam                    I have returned the item           08:14 PM, 11th Feb                     Mariyam                    Since Saturday 2pm           08:14 PM, 11th Feb                     Mariyam                    I even got the message that we have successfully picked up your item           08:15 PM, 11th Feb                   Mohammad                   Thank you for the confirmation.           08:15 PM, 11th Feb                     Mariyam                             08:15 PM, 11th Feb                   Mohammad                   As we already told you we will need to check it with the warehouse and will update via the email.           08:16 PM, 11th Feb                     Mariyam                    It’s been a week since I have raised a complaint           08:16 PM, 11th Feb                     Mariyam                    And after a week you still tell me that you have to check with the warehouse           08:16 PM, 11th Feb                     Mariyam                    Then what was happening since a week           08:16 PM, 11th Feb                   Mohammad                   We will also share the same with the warehouse team so that your refund can be initiated as earliest as possible.           08:16 PM, 11th Feb                   Mohammad                   We can understand your disappointment here. Kindly allow us some more time to check the same.           08:17 PM, 11th Feb                   Mohammad                   Is there anything else I can assist you with?           08:18 PM, 11th Feb                     Mariyam                    I don’t need any other help           08:18 PM, 11th Feb                     Mariyam                    I just want my refund           08:19 PM, 11th Feb                   Mohammad                   We will try our best to refund your amount as earliest as possible.           08:20 PM, 11th Feb                     Mariyam                    What is taking so long           08:20 PM, 11th Feb                   Mohammad                   We are requesting you again to allow us some more time to do the needful for you.           08:20 PM, 11th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:23 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5697285