Subject: Ticket Assigned - Conversation with Yusra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Feb 2023 14:17:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yusra Yusra                    Hi           06:00 PM, 11th Feb                     Yusra                    I had placed my order few days back from the Centrepoint app .. and every day I receive msg that my parcel is on the way and in the evening they msg that they can’t find the location although I have sent them location multiple times but no response           06:01 PM, 11th Feb                     Yusra                    How long is it going to take to deliver one single package I am not residing in mars that they can’t locate me           06:02 PM, 11th Feb                   Mohammad                   Good Evening Yusra, Thank you for contacting us, This is Khalid, How may I assist you today?"           06:03 PM, 11th Feb                     Yusra                    9413534276 is my order number           06:03 PM, 11th Feb                     Yusra                    I had placed my order few days back from the Centrepoint app .. and every day I receive msg that my parcel is on the way and in the evening they msg that they can’t find the location although I have sent them location multiple times but no response           06:03 PM, 11th Feb                     Yusra                    How long is it going to take to deliver one single package I am not residing in mars that they can’t locate me           06:03 PM, 11th Feb                     Yusra                    I had even complained two days back about this issue but still it’s not resolved           06:04 PM, 11th Feb                   Mohammad                   We are sorry to hear that you still did not receive your order.           06:05 PM, 11th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:05 PM, 11th Feb                     Yusra                    Sure           06:05 PM, 11th Feb                   Mohammad                   We have check and found that your order is out for delivery again,           06:08 PM, 11th Feb                   Mohammad                   We also would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           06:08 PM, 11th Feb                   Mohammad                   They will contact you soon for arranging the time of delivery.           06:08 PM, 11th Feb                     Yusra                    Dear Yusra Ashraf, We are unable to find your address. Please call back or share your location on WhatsApp so that we can deliver your order. Team Landmark           06:09 PM, 11th Feb                     Yusra                    This is the message I have been receiving every other day           06:09 PM, 11th Feb                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           06:10 PM, 11th Feb                     Yusra                    Al saud buidling  Building c  Flat 307           06:10 PM, 11th Feb                     Yusra                    Al Saud Building 06 569 1112 https://maps.app.goo.gl/bX129EwxQjn4hvdK7?g_st=iw           06:10 PM, 11th Feb                     Yusra                    Since Tuesday till today it’s still out for delivery           06:11 PM, 11th Feb                   Mohammad                   Thank you for sharing the details.           06:11 PM, 11th Feb                   Mohammad                   Kindly note that we will forward the same to the courier team to expedite your order delivery.           06:11 PM, 11th Feb                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           06:11 PM, 11th Feb                   Mohammad                   Is there anything else I can assist you with?           06:12 PM, 11th Feb                     Yusra                    Yes I would appreciate if this matter gets resolved soon ..extremely disappointed by the service           06:14 PM, 11th Feb                   Mohammad                   We can understand your disappointment here.           06:15 PM, 11th Feb                   Mohammad                   Kindly note that we will try to deliver it as earliest as possible.           06:15 PM, 11th Feb                     Yusra                    Thank you           06:16 PM, 11th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:17 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5696692