Subject: Ticket Assigned - Conversation with Sameen
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 09 Feb 2023 14:53:01 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sameen Sameen                    Hi           06:34 PM, 09th Feb                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?"           06:35 PM, 09th Feb                     Sameen                    I placed the order last week and from my order one item was cancelled. However, I received a messaged that my cancelled item money will be transferred to my account. I received my order but I still haven't received my cancelled order money. It's already more than 7 business days. My order no was #9412853799           06:36 PM, 09th Feb                   Mohammad                   Thank you for sharing the details.           06:38 PM, 09th Feb                   Mohammad                   Kindly allow me a moment to check the details for you.           06:38 PM, 09th Feb     
                 Sameen                    Sure           06:39 PM, 09th Feb                   Mohammad                   We have checked and as we can see a refund amount of AED 15.20 has been successfully processed on to the original mode of payment dated on 2/1/23.           06:41 PM, 09th Feb                   Mohammad                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           06:41 PM, 09th Feb                     Sameen                    I haven't received any msg from either max or my bank           06:41 PM, 09th Feb                     Sameen                             06:42 PM, 09th Feb                     Sameen                             06:42 PM, 09th Feb                   Mohammad                   Did you confirm the same with your bank?           06:43 PM, 09th Feb                     Sameen                    Yes           06:43 PM, 09th Feb                   Mohammad                
    Thank you for the confirmation.           06:44 PM, 09th Feb                   Mohammad                   Kindly note that we will forward your issue to the concerned team to check the same and will update you over the email.           06:45 PM, 09th Feb                   Mohammad                   We request you to kindly share with us your email id.           06:45 PM, 09th Feb                     Sameen                    [email-masked]           06:46 PM, 09th Feb                   Mohammad                   Thank you for sharing the email id.           06:47 PM, 09th Feb                   Mohammad                   We will update you over the same once any update will receive.           06:48 PM, 09th Feb                   Mohammad                   Is there anything else I can assist you with?           06:50 PM, 09th Feb                     Sameen                    No that's it           06:52 PM, 09th Feb                     Sameen                    Thank you
            06:52 PM, 09th Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:52 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5689387